Sales Lead & Customer Experience Coach

Pop Mart; Metro Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

POP MART, a global leader in the trend culture and entertainment industry, is seeking a front-line Sales Associate in Metro Manila. You will drive sales, mentor junior staff, and deliver excellent customer service while supporting daily store operations.

You will build strong customer relationships, stay informed on new arrivals and promotions, and apply industry trends to enhance the shopping experience. POP MART promotes equal opportunity and inclusive workplace values.

Qualifications

• Experience in achieving sales targets and driving revenue growth.
• Ability to mentor and coach junior sales associates.

Responsibilities

• Lead by example in achieving personal and team sales targets.
• Use advanced sales techniques to drive revenue growth and increase conversion rates.
• Act as a mentor and coach to junior sales associates, providing guidance on product knowledge, selling strategies, and customer service.
• Provide excellent customer service by assisting with product selection, responding to inquiries, and resolving customer concerns.
• Build lasting relationships with customers, ensuring high levels of satisfaction and repeat business.
• Understand customer preferences and offer tailored solutions and recommendations to enhance their shopping experience.
• Maintain deep knowledge of the store's product offerings, including new arrivals, bestsellers, and promotions.
• Stay updated on industry trends and competitors to better serve customers and support the store's competitive positioning.
• Assist in daily store operations, including opening/closing procedures, cash handling, and inventory management.

Job description

POP MART, a global leader in the trend culture and entertainment industry, is seeking a front-line Sales Associate in Metro Manila. You will drive sales, mentor junior staff, and deliver excellent customer service while supporting daily store operations.

You will build strong customer relationships, stay informed on new arrivals and promotions, and apply industry trends to enhance the shopping experience. POP MART promotes equal opportunity and inclusive workplace values.