Sales Associate

Westfair Marketing, Inc.; Metro Manila; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Staff discounts

Career development

Training and support

Job summary

Westfair Marketing, Inc. is seeking a dynamic Sales Associate to join our retail team in Ortigas, Pasig City. This full-time role places you at the heart of customer experience, driving sales and building strong client relationships.

You will greet customers, make product recommendations, handle transactions, maintain displays, and support inventory management while upholding our service standards and brand values.

Qualifications

• Proven experience as a Sales Associate or in a similar retail customer service role.
• Excellent communication and interpersonal skills with the ability to engage effectively with diverse customer bases.
• Strong sales instinct and the ability to identify and capitalize on sales opportunities.
• Proficiency in point-of-sale systems and basic computer literacy.
• Ability to work efficiently in a fast-paced retail environment and manage multiple priorities.
• High level of personal presentation and professional appearance.
• Physical capability to stand for extended periods and perform manual tasks such as lifting and stocking merchandise.
• Flexibility to work shifts, including evenings and weekends, as required by the business.
• Strong attention to detail and accuracy in handling transactions and inventory.
• A positive attitude, enthusiasm and genuine passion for delivering outstanding customer service.
• Previous experience in the Retail & Consumer Products sector is advantageous.

Responsibilities

• Greet customers warmly and provide exceptional customer service to create a welcoming shopping environment
• Assist customers in selecting products by offering knowledgeable product recommendations tailored to their needs
• Process sales transactions efficiently and accurately using point-of-sale systems
• Maintain product displays and ensure the retail space is clean, organized and visually appealing
• Monitor inventory levels and assist with restocking shelves and organizing stock rooms
• Identify customer needs and upsell or cross-sell products to maximize sales opportunities
• Handle customer inquiries and resolve any concerns or complaints professionally and courteously
• Adhere to company policies, procedures and loss prevention guidelines
• Collaborate with team members to achieve individual and team sales targets
• Stay updated on current product promotions, sales and new merchandise arrivals

Skills

Customer service

Communication

Sales

POS proficiency

Teamwork

Flexibility

Attention to detail

Tools

POS systems

Basic computer literacy

Job description

About the role

Westfair Marketing, Inc. is seeking a dynamic and customer-focused Sales Associate to join our retail team. This is a full-time position based in Ortigas, Pasig City, Metro Manila. In this role, you will be at the forefront of our customer experience, driving sales and building lasting relationships with our clients. As a Sales Associate, you will play a vital part in achieving our sales targets whilst maintaining the high standards of service that define our brand. Your enthusiasm, product knowledge, and interpersonal skills will be instrumental in creating a positive shopping experience and contributing to the overall success of our retail operations.

Key responsibilities

1. Greet customers warmly and provide exceptional customer service to create a welcoming shopping environment

2. Assist customers in selecting products by offering knowledgeable product recommendations tailored to their needs

3. Process sales transactions efficiently and accurately using point-of-sale systems

4. Maintain product displays and ensure the retail space is clean, organized and visually appealing

5. Monitor inventory levels and assist with restocking shelves and organizing stock rooms

6. Identify customer needs and upsell or cross-sell products to maximize sales opportunities

7. Handle customer inquiries and resolve any concerns or complaints professionally and courteously

8. Adhere to company policies, procedures and loss prevention guidelines

9. Collaborate with team members to achieve individual and team sales targets

10. Stay updated on current product promotions, sales and new merchandise arrivals

What we're looking for

1. Proven experience as a Sales Associate or in a similar retail customer service role

2. Excellent communication and interpersonal skills with the ability to engage effectively with diverse customer bases

3. Strong sales instinct and the ability to identify and capitalize on sales opportunities

4. Proficiency in point-of-sale systems and basic computer literacy

5. Ability to work efficiently in a fast-paced retail environment and manage multiple priorities

6. High level of personal presentation and professional appearance

7. Physical capability to stand for extended periods and perform manual tasks such as lifting and stocking merchandise

8. Flexibility to work shifts, including evenings and weekends, as required by the business

9. Strong attention to detail and accuracy in handling transactions and inventory

10. A positive attitude, enthusiasm and genuine passion for delivering outstanding customer service

11. Previous experience in the Retail & Consumer Products sector is advantageous

What we offer

At Westfair Marketing, Inc., we are committed to creating a supportive and rewarding workplace for our team members. We offer a competitive salary package commensurate with your experience and qualifications. Our benefits include opportunities for career development and advancement within the retail sector, staff discounts on our products, and a collaborative team environment where your contributions are valued. We provide training and support to help you succeed in your role, and we foster a culture of excellence and customer focus.

About us

Westfair Marketing, Inc. is a leading retail and consumer products company dedicated to delivering quality products and exceptional customer experiences. Our mission is to become the preferred retail destination by consistently offering a diverse range of products, competitive pricing and outstanding customer service. With a strong presence in the Metro Manila area, we are committed to building a team of passionate individuals who share our values of integrity, excellence and customer-centricity. We pride ourselves on our vibrant workplace culture, innovation and our commitment to supporting our employees' professional growth. Our success is built on the foundation of our dedicated team members who go above and beyond to ensure every customer interaction is memorable.