Sales Admin Support | WFO | ANGELES

Cloudstaff; Mabalacat; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Employee Share Units program

Cloudstaff Dream Points

Comprehensive health and lifeinsurance

Career advancement opportunities

Flexible leave credits

In-house psychiatrist

International career growth

Lifeworks Wellness

Social clubs

Quarterly perks boxes for WFH

Mid-Year Parties with prizes

Referral bonuses

Company-provided PC/Laptop and fiber

Job summary

Cloudstaff in the Philippines seeks a detail‑oriented Sales Support & Data professional to drive accurate operational support for the ANZ sales team. You will maintain pricing records, SNP, inventory inquiries and CRM data quality, while assisting with standard sales information requests and data preparation.

The role also involves creating monthly sales decks and routine reporting to support decision making.

Qualifications

• Strong attention to detail and ability to manage recurring deadlines.
• Proficient Excel and Microsoft Office; willing to develop Power BI reporting.
• Ability to learn ERP and CRM workflows (Pronto Xi and Zoho CRM).
• Clear communication and following documented processes.

Responsibilities

• Provide accurate operational support to the ANZ Sales Team.
• Perform pricing inquiries and SNP record maintenance.
• Handle inventory and CRM data checks; support sales administration.

Skills

Detail oriented

Excel

Power BI

ERP/CRM knowledge

Education

Bachelor's or related degree

Experience in account management or territory sales

Tools

Zoho CRM

Pronto Xi

Job description

Job Description

Position Purpose:

Provide accurate, responsive operational support to the ANZ Sales Team through routine businesssystem maintenance, sales administration and preparation of recurring sales reports. The position supports reliable day-today execution, data quality and consistent processes, enabling the Sales Support & Data Lead to focus on complex analysis, system development and sales enablement.

Key Responsibilities

• System maintenance & sales support
• Pricing enquiries: Review routine customer price enquiries in Pronto; verify applicable prices, effective dates and customer details; escape exceptions or commercial decisions.
• Special Net Pricing (SNP): Prepare, check and maintain approved SNP records; confirm
  required authorisations and effective dates; retain an audit trail of changes.
• Inventory enquiries: Respond to routine stock availability and item-status enquiries usingapproved systems; refer supply exceptions to relevant teams.
• CRM data checks: Perform Zoho CRM account and contact data quality checks, duplicatereviews, completeness checks and authorised corrections; reconcile with ERP records whererequired.
• Sales administration: Assist with standard customer information requests, product/rangedata and maintenance of shared sales records and templates.

Data Reporting & Insights

• Monthly sales deck: Refresh standard sales reporting outputs; populate and format ANZmonthly sales presentation; check consistency with approved sources and deadlines.
• Customer sales-out reports: Prepare routine customer-facing sales-out reporting, includingcurrent versus prior year, trends and product/category views from supplied data.
• Data preparation: Extract, cleanse, reconcile and validate routine datasets using Excel, Power BI and approved reporting sources.
• Reporting controls: Maintain report templates, source references, version control,distribution records and documented validation checks.

Process Documentation & Continuous Improvement

• Follow approved standard Standard Operating Procedures (SOPs) and upscale process gaps orexceptions to the relevant process owner.
• Identify recurring errors, gaps or inefficient processes and recommend practicalimprovements.
• Maintain confidentiality, appropriate access controls and accuracy when handling customer,pricing and commercial information.

Qualifications and Requirements

Knowledge, Experience & Skill Requirements

• Strong attention to detail, organisation and follow-through; comfortable managing recurringdeadlines and enquiries.
• Confident Excel and Microsoft Office skills; willingness to develop Power BI reporting capability.
• Ability to learn ERP and CRM workflows (Pronto Xi and Zoho CRM); prior experiencebeneficial but not essential.
• Clear communication, service mindset and ability to follow documented processes andescalate exceptions.
• Interest in developing commercial, product and customer knowledge across our brands.

Educational requirements

• Relevant tertiary qualification in business, sales, marketing or a related discipline is desirable
• Previous experience in account management, territory sales or the automotive aftermarketis highly regarded

Personal Attributes Required

• Integrity– acting ethically, putting the organisation’s interests before personal interests.
• Collaborative yet curious and courageous– the ability to function as an effective teammember but also having the curiosity to ask questions and the courage to persist in robustdiscussion with the management team, peers & supervisors
• Emotional intelligence– demonstratable self-awareness, self-management and empathymanifested through strong interpersonal skills.
• Commercial judgment and instinct– the ability to demonstrate good business instinct andacumen and to assimilate and synthesise complex information.
• Active contribution– must be an active contributor with genuine interest in the companyand its business

Perks and Benefits

• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Unlimited cash incentives for hired referrals
• We set you up for success with a company-provided PC/Laptop and fiber internet connection