SALES ADMIN - AUTOMOTIVE INDUSTRY

Jetour Auto Phil Inc.; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Jetour Auto Phil Inc. in Metro Manila is seeking a dynamic Sales Associate to lead qualification for digital leads, respond quickly, assess customer needs, and promote Jetour products and services.

You will maintain product knowledge, convert leads, and manage CRM in JETOUR ONE System, collaborating with the sales team to hit targets while staying current with market trends. Strong communication, persuasion, and time management skills are essential; a college diploma and prior call center or

Qualifications

• College diploma or equivalent; Bachelor's degree preferred.
• Proven experience in a call center, sales, or customer service.
• Excellent communication, interpersonal, and active listening skills.
• Strong sales and persuasion abilities.
• Familiarity with digital marketing and social media platforms.
• Proficiency in using CRM software and call center technology.
• Ability to work independently and as part of a team.
• Results-oriented with a strong work ethic.
• Ability to handle a high volume of calls and maintain composure under pressure.

Responsibilities

• Lead qualification from digital and social channels.
• Respond to inquiries within SLA.
• Conduct needs assessments to identify solutions.
• Maintain knowledge of products and pricing.
• Convert qualified leads into paying customers.
• Address objections professionally and persuasively.
• Record interactions in JETOUR ONE System (JOS).
• Follow up to nurture leads and close sales.
• Meet or exceed sales targets and performance metrics.
• Collaborate with the sales teams to optimize lead generation and conversion strategies.
• Stay updated on industry trends, product knowledge, and sales techniques.

Skills

Communication

Sales Skills

Customer Service

Active Listening

Problem Solving

Time Management

CRM Proficiency

Digital Marketing

Education

Bachelor's degree preferred

College diploma or equivalent

Tools

CRM software

Call center tech

Job description

Duties and Responsibilities:

• Lead Qualification: Promptly contact all leads generated from digital and social media channels (e.g., website forms, social media inquiries, online advertising campaigns).

• Timely Response: Respond to customer inquiries within the established service level agreement (SLA) timeframe.

• Needs Assessment: Conduct thorough needs assessments to understand customer requirements and identify potential solutions.

• Product/Service Knowledge: Maintain a comprehensive understanding of the company's products and services, including features, benefits, and pricing.

• Sales Conversion: Utilize effective sales techniques to convert qualified leads into paying customers.

• Objection Handling: Address customer concerns and objections in a professional and persuasive manner.

• CRM Management: Accurately record all customer interactions and lead status updates in the JETOUR ONE System (JOS).

• Follow-Up: Conduct timely follow-up activities to nurture leads and close sales.

• Performance Metrics: Meet or exceed established sales targets and performance metrics (e.g., conversion rates, call volume, customer satisfaction).

• Collaboration: Collaborate with the sales teams to optimize lead generation and conversion strategies.

• Continuous Improvement: Stay up-to-date on industry trends, product knowledge, and sales techniques to enhance performance.

Qualifications:

• College diploma or equivalent; Bachelor's degree preferred.

• Proven experience in a call center, sales, or customer service environment.

• Excellent communication, interpersonal, and active listening skills.

• Strong sales and persuasion abilities.

• Familiarity with digital marketing and social media platforms.

• Proficiency in using CRM software and call center technology.

• Ability to work independently and as part of a team.

• Results-oriented with a strong work ethic.

• Ability to handle a high volume of calls and maintain composure under pressure.

Skills:

• Communication (written and verbal)

• Sales and Persuasion

• Customer Service

• Active Listening

• Problem-Solving

• Time Management

• CRM Software Proficiency

• Digital Marketing Awareness