Sales & Accounts Trainer

Maxicare; Makati; Vor Ort; PHP 446.000 - 781.000; Vollzeit

Zusammenfassung

Maxicare is seeking a Sales & Accounts Training Trainer to design and deliver effective learning programs for internal Sales and Corporate Orientations, ensuring accurate knowledge transfer on healthcare coverage, benefits, and processes. You will support adoption of Maxicare products and systems, coordinate with stakeholders, and drive ongoing capability improvements.

The role focuses on facilitation, post-training support, and ongoing learning activities to ensure operational readiness across

Aufgaben

• Problem-solving and Decision-making
• Monitoring and Evaluating Results
• Escalating issues and/or risks
• Facilitate ad hoc training sessions, refresher courses, coaching interventions, and knowledge-sharing activities in response to identified capability gaps or business needs.
• Deliver training on new products, services, systems, policies, procedures, and process changes affecting Sales and Accounts operations.
• Participate in the development, review, and pilot testing of new training materials, presentations, assessments, job aids, and learning activities with the Training Design Team and SMEs.
• Provide floor support, post-training assistance, and knowledge reinforcement during system implementations, business rollouts, and operational transitions.
• Conduct or assist in train-the-trainer sessions, trainer demonstrations, peer observations, and calibration activities when required.
• Assist in identifying and validating training needs through stakeholder consultations, learner assessments, performance observations, and analysis of operational feedback.
• Support the investigation and resolution of training-related concerns, learner complaints, assessment discrepancies, and delivery issues, escalating matters beyond the scope of authority to the immediate supervisor.
• Participate in special projects, cross-functional initiatives, process improvement activities, and organizational programs assigned by management.
• Assist in preparing training documentation and evidence required for internal audits, compliance reviews, quality assurance, and management reporting.
• Support the onboarding and knowledge transfer of newly hired trainers or newly assigned team members, as requested.
• Conduct other related training activities and assignments as directed by the immediate supervisor, consistent with the scope of the position

Jobbeschreibung

0 - 5 Years

Job Description

PRIMARY JOB RESPONSIBILITY:

The Sales & Accounts Training Trainer is responsible for facilitating and delivering effective learningprograms for internal Sales, as well as Corporate Orientations and account-specific training for Maxicareclients. The role ensures accurate knowledge transfer on healthcare coverage, benefits, availmentprocedures, systems and technology platforms, process implementations, and other Maxicare-relatedrollouts relevant to client accounts. Through effective facilitation, stakeholder coordination, learner support,and continuous improvement, the Trainer contributes to employee capability, client understanding,operational readiness, and the effective adoption of Maxicare products, services, systems, and processes.

Process responsibilities include activities such as:

• Problem-solving and Decision-making
• Monitoring and Evaluating Results
• Escalating issues and/or risks

A. Duties and Responsibilities done at IRREGULAR or INTERMITTENT IntervalsThese responsibilities are performed as needed, depending on business requirements, operational changes,and special assignments.

• Facilitate ad hoc training sessions, refresher courses, coaching interventions, and knowledge-sharingactivities in response to identified capability gaps or business needs.
• Deliver training on new products, services, systems, policies, procedures, and process changesaffecting Sales and Accounts operations.
• Participate in the development, review, and pilot testing of new training materials, presentations,assessments, job aids, and learning activities in collaboration with the Training Design Team andsubject matter experts.
• Provide floor support, post-training assistance, and knowledge reinforcement during systemimplementations, business rollouts, and operational transitions.
• Conduct or assist in train-the-trainer sessions, trainer demonstrations, peer observations, andcalibration activities when required.
• Assist in identifying and validating training needs through stakeholder consultations, learnerassessments, performance observations, and analysis of operational feedback.
• Support the investigation and resolution of training-related concerns, learner complaints, assessmentdiscrepancies, and delivery issues, escalating matters beyond the scope of authority to theimmediate supervisor.
• Participate in special projects, cross-functional initiatives, process improvement activities, andorganizational programs assigned by management.
• Assist in preparing training documentation and evidence required for internal audits, compliancereviews, quality assurance, and management reporting.
• Support the onboarding and knowledge transfer of newly hired trainers or newly assigned teammembers, as requested.
• Conduct other related training activities and assignments as directed by the immediate supervisor,consistent with the scope of the position

Job Snapshot

Updated Date

23-10-2026

Job ID

Job_691

Section/Unit

Group Support Services

Location