Sales & Account Manager (Luxury Travel)

Hammerjack Pty Ltd; Taguig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Luxury Client Advisor in Taguig to design bespoke travel experiences for a premium clientele. You will manage expectations, anticipate needs, and coordinate with Travel Designers to deliver personalised journeys onsite at SM Aura, ensuring exceptional service and loyalty.

Role requires a polished luxury brand presence, strong relationship-building abilities, and excellent English communication.

Qualifications

• Experience in a high-end client-facing role or luxury hospitality is required.
• Ability to represent and embody a premium brand with discretion and professionalism.
• Strong communication and presentation aligned with luxury standards.

Responsibilities

• Develop a personalised, long-lasting relationship with each Member and lead intro calls.
• Anticipate needs and proactively recommend tailored travel experiences.
• Identify opportunities to extend client projects and enrich annual experiences.
• Maintain an annual calendar of touchpoints and report on interactions and performance.
• Collaborate with Travel Designers and Destination Managers for premium proposals.
• Ensure flawless execution and exceptional client experience across journeys.

Skills

High-end client-facing

Luxury hospitality

Relationship management

Cross-cultural awareness

English communication

Job description

About the Role

The Client Advisor is responsible for designing bespoke travel experiences and overseeing the stays of a high-potential, high-end clientele, while ensuring their development and long-term loyalty. They are responsible for designing bespoke travel experiences and overseeing the stays of a high-potential, high-end clientele, while ensuring their development and long-term loyalty.

As a true ambassador of the brand, they offer unforgettable journeys and unique experiences to their clients. They continuously anticipate even the most implicit needs and deliver exceptional service. They are the guardian of Lartisien's image, values, standards of excellence, and service quality.

The role combines relational excellence, strong anticipation skills, advanced personalisation, and commercial responsibility. It requires a balanced presence, great discernment, and outstanding relationship-building abilities.

Location: SM Aura, Taguig - 100% Onsite

Schedule: Mid/Night Shift | Monday-Friday

Salary: Competitive Salary

Key Responsibilities:

1. Develop a Personalized and Long-Lasting Relationship with Each Member

• Acquire an in-depth understanding of each client and nurture this knowledge over time.
• Lead introduction calls as key, foundational moments of the relationship.
• Build a long-term relationship of trust based on listening, accuracy, and high-quality interactions.
• Maintain a regular, thoughtful, and personalized presence aligned with each Member's expectations.

2. Anticipation and Proactivity

• Anticipate Members needs, including those that are not explicitly expressed.
• Proactively recommend travel experiences, enhancements, and tailored solutions with attention to detail.
• Take initiative at the right moment, providing the appropriate level of support and engagement.

3. Relationship & Commercial Development

• Identify opportunities to introduce new travel projects with subtlety and precision.
• Enrich each Member's annual experience through relevant, inspiring, and high-value recommendations.
• Grow the value of each client relationship with a long-term approach while preserving authenticity and trust.

4. Clienteling & Relationship Management

• Manage an annual calendar of transactional and relationship touchpoints, ensuring consistency and quality.
• Strengthen Member loyalty by fostering personalized and engaging relationships.
• Provide regular, structured reporting on client interactions, follow-ups, and commercial performance.

5. Coordination & Personalized Travel Experiences

• Collaborate closely with Travel Designers and Destination Managers to ensure consistency and excellence across all proposals.
• Deliver highly personalized travel experiences, including accommodations, dining, private transfers, activities, and partner services.
• Create memorable moments through thoughtful, refined, and meaningful personalization.

6. Operational Excellence

• Ensure flawless execution throughout every stage of the client journey.
• Work closely with the Customer Service and Travel Designer teams to deliver a seamless, consistent, and exceptional client experience.

Desired Profile:

Experience & Background

• Proven experience in a high-end client-facing role or luxury hospitality, with the ability to represent and embody a premium brand.

Qualifications & Skills

• Exceptional client relationship management skills with experience serving high-end or premium clientele.
• Strong cultural awareness and ability to adapt to diverse client backgrounds.
• Professional and polished presentation aligned with luxury brand standards.
• Passion for travel with knowledge of destinations, luxury hotels, and curated experiences.
• Ability to anticipate client needs and personalize every interaction.
• Strong cross-functional collaboration and teamwork.
• Excellent written and verbal English communication skills.
• Strong analytical thinking and problem-solving abilities.
• Highly proactive, adaptable, creative, organized, and detail-oriented.
• Thrives in a fast-paced, dynamic, and evolving environment.
• Demonstrates a high level of commitment, professionalism, and availability to meet the expectations of premium clientele.