Safety and Security Supervisor- Tondo, Manila

TOP ASIA; Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

TOP ASIA Management Solutions, Inc. is seeking a Safety & Security Supervisor to act as the frontline protector and operational anchor for our restaurant in Manila. You will blend physical security, high-level customer service, and facility care to keep the restaurant's heartbeat steady.

You will lead a team of security associates, manage duty rosters, and respond to emergencies, alarms, and incidents with calm authority, while ensuring guest and staff safety throughout peak hours.

Qualifications

• 2–3 years of experience in security, preferably in F&B or hospitality.
• Valid Security License; BOSH certification preferred.
• Ability to operate basic mechanical/electrical systems (generators, pumps, breakers).
• Strong verbal communication and the ability to remain calm under pressure.
• Willingness to take roving role.

Responsibilities

• Monitor readings for gas, water and electricity to track consumption.
• Oversee security operations and manage a team of security associates.
• Lead first responder actions for medical emergencies and coordinate evacuations.
• De-escalate conflicts and maintain safe dining atmosphere during peak hours.
• Document security incidents and investigations with precise logkeeping.
• Provide security escorts for employees during late-night shifts.

Skills

Security supervision

Customer service

Verbal communication

Team management

Crisis response

Conflict de-escalation

Education

Security License

BOSH certification

Job description

Role Overview

As the Safety & Security Supervisor, you are the frontline protector and operational anchor of our restaurant. This is a unique, supervisory-level role that blends physical security, high-level customer service, and technical facility care. Beyond traditional guarding, you ensure the restaurant’s "heartbeat" remains steady by managing essential utilities and serving as a psychosocial shield for our service team.

Duties and Responsibilities:

1. Technical Utility & Asset Management

• Monitor and record daily readings for gas, water, and electric meters to ensure accurate consumption tracking.
• Manage the manual start-up/shut-down of signages, electric panel boards, generators, and water pumps during service interruptions to keep the kitchen and dining room running.
• Implement protocols to guard company inventory and assets against theft, misuse, or damage.

2. Safety & Emergency Leadership (BOSH Aligned)

• Conduct daily walkthroughs to identify security breaches or BOSH-related hazards (e.g., wet floors, blocked fire exits).
• Lead the team as a first responder for medical emergencies (First Aid) and coordinate evacuation procedures during fires, earthquakes, or other crises.

3. Conflict De-escalation & Crowd Control

• Supervise customer queues and entry/exit flow during peak hours to maintain a premium dining atmosphere.
• Act as the primary de-escalator in instances of customer verbal abuse or aggressive behavior, ensuring the mental and physical well-being of the restaurant staff.
• Apply professional intervention techniques only when strictly necessary to protect lives and property.

4. Incident Reporting & Investigation

• Maintain precise, professional logbooks documenting all security incidents and utility data.
• Lead preliminary investigations into missing items, inventory discrepancies, or suspicious activities on the premises.

5. Site Security & Personnel Support

• Manage unauthorized entry and monitor high-traffic areas.
• Ensure the safety of our team by providing security escorts for employees during late-night closing shifts.

6. Team Management

• Manage a team of safety and security associates.
• Plot and manage the team's duty schedules.
• Monitor the team's individual performance.
• Cascade to the team company updates and required coachings.

Qualifications:

• Minimum 2–3 years of experience in security, preferably in a supervisory role within the F&B or Hospitality industry.
• Valid Security License; BOSH (Basic Occupational Safety and Health) certification is highly preferred.
• Ability to operate basic mechanical/electrical systems (generators, pumps, and breakers).
• Strong verbal communication and the ability to remain calm and authoritative under pressure.
• Ability to remain on your feet for extended periods and respond quickly to physical emergencies.
• Willingness to take roving role