SaaS Licensing & Tech Support Specialist (Hybrid)

Tricentis; Manila; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Hybrid work arrangement

Market leader in model-based testing

Job summary

Tricentis is expanding its Manila footprint and seeks a Technical Support Specialist to handle analysis, troubleshooting, and resolution of customer inquiries for Tosca, qTest/Vera, and NeoLoad. You will manage license provisioning for SaaS products, maintain records, and coordinate with internal teams for a seamless customer experience.

You should have a BS degree and 3+ years in technical support or license delivery, with strong communication and ITIL exposure.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or Computer Engineering.
• Minimum 3+ years in technical, application, product support or license delivery in a customer-facing role.
• Strong understanding of Software Development Life Cycle and Software Testing Life Cycle concepts; licensing knowledge is a plus.
• Customer-centric attitude with strong written and verbal communication.
• Experience applying ITIL practices in technical support and license fulfillment.

Responsibilities

• Analyze, process, troubleshoot, and resolve technical inquiries and requests from customers using Tricentis products.
• Manage end-to-end license provisioning and delivery for SaaS offerings and handle related communications.
• Interact via self-service portal, email, chat, and calls; coordinate with internal partners to ensure a positive customer experience.
• Maintain accurate records, onboard new clients, and identify incident trends for service improvement.
• Be trained in Tricentis Platform modules such as Tosca, qTest, NeoLoad, Vera and more.

Skills

Customer-centric

Verbal & written communication

Problem solving

Team collaboration

License provisioning

Education

Bachelor's degree in Computer Science, Information Technology or Computer Engineering

Tools

ITIL practices

Job description

Tricentis is expanding its Manila footprint and seeks a Technical Support Specialist to handle analysis, troubleshooting, and resolution of customer inquiries for Tosca, qTest/Vera, and NeoLoad. You will manage license provisioning for SaaS products, maintain records, and coordinate with internal teams for a seamless customer experience.

You should have a BS degree and 3+ years in technical support or license delivery, with strong communication and ITIL exposure.