SaaS Technical Support & License Specialist

Tricentis UK; Philippines; Hybrid; PHP 480,000 - 600,000; Full time

Benefits offered by this job

Market competitive salary + bonus

Day 1 HMO coverage with 3 dependents

Hybrid work arrangement (3x Onsite, 2x

Job summary

Tricentis Philippines is seeking a Technical Support Specialist to analyze, troubleshoot, and resolve technical inquiries for Tosca, qTest/Vera and NeoLoad licenses and delivery models. You will manage license provisioning and communications with customers, ensuring accurate records and timely responses.

You will collaborate with diverse teams, be trained on the Tricentis platform, and contribute to excellent customer experiences through multi-channel support and proactive issue resolution.

Qualifications

• Bachelor's degree in CS/IT/CE.
• 3+ years in technical/customer-facing support.
• Strong SDLC/STLC and licensing concepts knowledge.
• Customer-centric attitude with excellent communication and ITIL exposure.

Responsibilities

• Provide customer-facing support via self-service portal, emails, chats, and calls.
• Collaborate with customers and internal partners to deliver excellent license provisioning and technical support.
• Be trained in Tricentis Continuous Testing Platform (Tosca, qTest, NeoLoad, Vera, etc.).
• Provide timely license operations, onboard new clients, and resolve license issues.
• Analyze request and incident trends and coordinate across departments.

Skills

3+ yrs exp

SDLC/STLC knowledge

Licensing concepts

Customer focus

ITIL knowledge

Communication skills

Education

Bachelor's degree in Computer Science / Information Technology / Computer Engineering

Job description

Tricentis Philippines is seeking a Technical Support Specialist to analyze, troubleshoot, and resolve technical inquiries for Tosca, qTest/Vera and NeoLoad licenses and delivery models. You will manage license provisioning and communications with customers, ensuring accurate records and timely responses.

You will collaborate with diverse teams, be trained on the Tricentis platform, and contribute to excellent customer experiences through multi-channel support and proactive issue resolution.