RTP Tech Account Manager - Real-Time Payments Delivery

Mastercard; Makati; On-site; PHP 1,000,000 - 2,100,000; Full time

Job summary

Mastercard in Makati, Philippines seeks a Senior Analyst for Technology Account Management (Real Time Payments, RTP) to ensure timely delivery of RTP products and services to operators and clients. You will interact with operators, clients, and regional functions to deploy RTP solutions, provide technical guidance, coordinate release management, and support migrations and testing.

The role covers onboarding, implementation, post-production support, and regular client briefings, with a focus on

Qualifications

• BSc Degree in Computer Science, Computer Engineering, Information System or related field.
• Knowledge of Real Time Payment, especially technical integration.
• Experience providing complex technical support for Payment solutions.
• Experience integrating Payment solutions across multiple platforms and services.
• Knowledge of web technologies, APIs and general payment systems.

Responsibilities

• Coordinate and provide support on the implementation, onboarding process, addressing technical questions and managing cross-functional partners
• Provide technical guidance, and ensure effective execution across all phases of the delivery process
• Assist in post-production support, including troubleshooting, reviewing logs, and supporting migrations and testing with clients and operators
• Act as one of the contacts for clients, operators, and cross-functional teams
• Support production migration for clients, address settlement‑related issues, and ensure timely delivery of reports
• Facilitate release management coordination, support clients on regression testing and troubleshooting
• Conduct regular briefing sessions for clients, supported by internal management

Skills

Real Time Payments

Tech support

APIs

Coordination

Education

BSc Degree in Computer Science/Engineering/IS

Job description

Mastercard in Makati, Philippines seeks a Senior Analyst for Technology Account Management (Real Time Payments, RTP) to ensure timely delivery of RTP products and services to operators and clients. You will interact with operators, clients, and regional functions to deploy RTP solutions, provide technical guidance, coordinate release management, and support migrations and testing.

The role covers onboarding, implementation, post-production support, and regular client briefings, with a focus on