Rider Operations Manager Fleet Planning And Optimization

Lennor Group; Quezon City; Hybrid; PHP 1,523,000 - 1,825,000; Full time

Job summary

Lennor Group is seeking a seasoned Logistics Lead to oversee rider operations for a growing last-mile network in Quezon City. You will manage ~150 riders, forecast demand, and develop deployment plans to scale performance while ensuring profitability.

This hybrid role requires strong analytical skills, experience with fleet management, route optimization, and collaboration with warehouses. If you thrive in a fast-paced e-commerce environment, apply to drive efficiency and customer satisfaction.

Qualifications

• Bachelor’s degree in a related field from an accredited institution.
• Minimum 5 years in logistics, last-mile delivery, or field-equivalent roles.
• Proven experience managing rider or delivery fleets and third-party partners.
• Strong analytical and communication skills with data-driven approach.

Responsibilities

• Lead rider operations for a fleet of ~150 riders and plan expansion.
• Forecast rider demand based on orders, peak periods, and growth.
• Develop manpower, scheduling, deployment, and fleet utilization plans.
• Optimize route planning, dispatching, and last-mile performance.
• Review pricing, surge, and rider incentives to maintain profitability.
• Monitor KPIs like Cost per Delivery and On-Time Delivery Rate.
• Coordinate with warehouse teams to improve order staging and handoffs.
• Oversee rider recruitment, onboarding, and retention.
• Manage disruptions and third-party logistics partners as needed.

Skills

Fleet Capacity Planning

Rider Demand Forecasting

Route & Trip Optimization

Last-Mile Delivery Operations

Delivery Pricing & Cost Analysis

Rider Incentive Planning

KPI Reporting & Operational Analysis

Fleet Performance Analytics

Dispatching & Routing Tools

Excel / Google Sheets

Education

Bachelor’s degree in Business Administration

Degree in Supply Chain Management, Logistics, or related field

Tools

Last-Mile Delivery Software

Fleet Management Systems

Dispatching & Routing Tools

Excel / Google Sheets

Job description

Job Description:

Company Overview

Our client is an organization operating within the e-commerce and online grocery sector, focused on providing on-demand grocery fulfillment and last-mile delivery services. The company serves customers across Metro Manila and is committed to delivering quality solutions, operational excellence, and sustainable business growth. Additional information about the organization will be shared with selected candidates at the appropriate stage of the recruitment process.

Location: Quezon City, Philippines

Work Setup: Flexible / Hybrid

Compensation Range: up to ₱150,000 per month

Key Responsibilities

• Lead rider operations for a fleet of approximately 150 riders, including future expansion and scaling.
• Forecast rider requirements based on order volume, warehouse demand, peak periods, and business growth.
• Develop manpower, scheduling, deployment, and fleet utilization plans.
• Optimize route planning, batching, dispatching, and last-mile delivery performance.
• Develop and review delivery-fee, pricing, surge, and rider incentive frameworks while maintaining company profitability.
• Monitor key operational metrics including Cost per Delivery, On-Time Delivery Rate, Rider Utilization, Order Fulfillment Time, and Order Accuracy.
• Use operational data to identify bottlenecks, improve fleet productivity, and reduce delivery costs.
• Coordinate with warehouse and fulfillment teams to improve order staging, rider handoff, and dispatch processes.
• Oversee rider recruitment, onboarding, performance management, engagement, and retention.
• Manage operational disruptions, demand surges, and third-party logistics partners as needed.

Required Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Industrial Engineering, or a related field.
• At least 5 years of experience in logistics, last-mile delivery, fleet operations, e-commerce, quick-commerce, express logistics, or online delivery operations.
• Proven experience managing rider or delivery fleets, including large ground operations teams and/or third-party logistics partners.
• Strong experience in fleet capacity planning, rider demand forecasting, manpower planning, and deployment.
• Experience in route planning, dispatch operations, fleet utilization, and last-mile performance optimization.
• Strong analytical skills with the ability to use operational data to support planning and business decisions.
• Strong communication, stakeholder management, and problem-solving skills.

Preferred Qualifications

• Experience within online grocery, quick-commerce, food delivery, e-commerce, or other high-volume last-mile delivery environments.
• Experience developing or managing delivery pricing models, distance-based fees, surge pricing, or rider incentive structures.
• Experience scaling or expanding rider or fleet operations.
• Strong understanding of balancing rider incentives, service levels, and company profitability.

Required Skills & Technologies

• Fleet Capacity & Demand Planning
• Rider Manpower Forecasting
• Route & Trip Optimization
• Last-Mile Delivery Operations
• Delivery Pricing & Cost Analysis
• Rider Incentive Planning
• Fleet Performance Analytics
• Last-Mile Delivery Software
• Fleet Management Systems
• Dispatching & Routing Tools
• Microsoft Excel / Google Sheets
• KPI Reporting & Operational Analysis

EQUAL OPPORTUNITY STATEMENT

Lennor Metier is committed to fostering an inclusive and equitable recruitment process. All qualified applicants will receive consideration based on their qualifications, experience, capabilities, and business requirements.

DATA PRIVACY NOTICE

By submitting your application, you acknowledge that your personal information may be collected, processed, stored, and shared with authorized stakeholders solely for recruitment-related purposes in accordance with applicable data privacy laws and regulations.