Ride-Hailing Customer Support Agent (On-site, QC)

Concentrix; Quezon City; On-site; PHP 167,400 - 223,200; Full time

Job summary

A customer service provider based in Quezon City is seeking a Customer Service Representative for ride-hailing services. This role involves assisting customers with inquiries and resolving issues via phone, chat, and email. The ideal candidate possesses a High School Diploma and strong problem-solving abilities. No prior experience is required, making it an excellent opportunity for entry-level candidates to develop their skills.

Responsibilities

• Provide exceptional customer service support for ride-hailing services.
• Assist customers with inquiries, complaints, and technical issues via phone, chat, and email.
• Resolve customer concerns in a timely and efficient manner, ensuring customer satisfaction.
• Collaborate with team members to enhance service quality and address common issues.
• Maintain accurate records of customer interactions and feedback for quality assurance.

Skills

Strong English language proficiency

Excellent customer service skills

Strong problem-solving abilities

Patience

Empathy

Proficiency with customer management systems

Basic computer skills

Education

High School Diploma or equivalent

Job description

A customer service provider based in Quezon City is seeking a Customer Service Representative for ride-hailing services. This role involves assisting customers with inquiries and resolving issues via phone, chat, and email. The ideal candidate possesses a High School Diploma and strong problem-solving abilities. No prior experience is required, making it an excellent opportunity for entry-level candidates to develop their skills.