Rewards Operations Lead, Fulfillment & Inventory

MoneyHero Group (Nasdaq: MNY); Taguig; On-site; PHP 446,000 - 759,000; Full time

Benefits offered by this job

Annual leave and special leaves

Professional trainings and internalMob

Insurance and mental wellness program

Job summary

MoneyHero Group is hiring a Specialist, Rewards Operations in the Philippines to manage end-to-end rewards fulfillment, maintain inventory, and deliver excellent customer service. You will work with vendors, procurement, finance, and marketing to ensure timely, compliant reward delivery and accurate reporting.

Ideal candidates have 3 years in rewards operations, strong English skills, and advanced Excel/Google Sheets capabilities.

Qualifications

• 3 years relevant work experience in rewards operations and/or fulfillment.
• Fluent in English communication (written and verbal) to work with local internal and external stakeholders in Philippines.
• Strong Microsoft Excel and Google Sheets skills to handle data.
• Track record of self-driven achievements and organizational skills.
• Demonstrated ability to build strong relationships with stakeholders at all levels.
• Good team player and flexible.

Responsibilities

• Support the end-to-end rewards fulfillment process in accordance with SOPs and compliance guidelines.
• Build and maintain relationships with vendors and redemption centers to ensure timely and quality delivery of rewards.
• Collaborate with Commercial and Marketing teams to provide input on fulfillment feasibility and timelines during campaign planning.
• Validate and process redemption requests, including eligibility checks and reward allocation.
• Track and update inventory levels; flag low stock and assist Procurement in maintaining adequate supply.
• Document and track all procurements and reward disbursements for internal reconciliation and audit purposes.
• Collaborate with Customer Service to respond to inquiries and resolve escalations within SLA.
• Provide support in investigating customer reward status and resolving discrepancies in coordination with relevant teams.
• Maintain fulfillment performance data and assist in generating weekly and monthly reports.
• Stay up to date with campaigns and fulfillment criteria to ensure accurate execution.
• Ensure all fulfillment processes comply with internal policies and regulatory requirements.
• Identify opportunities to streamline workflows and improve customer satisfaction.
• Participate in weekly team updates, KPI tracking, and unblock operations as needed.

Skills

English communication

Data handling

Team collaboration

Stakeholder relationships

Problem solving

Education

Diploma or higher in admin related disciplines

Tools

Microsoft Excel

Google Sheets

MS Office

Job description

MoneyHero Group is hiring a Specialist, Rewards Operations in the Philippines to manage end-to-end rewards fulfillment, maintain inventory, and deliver excellent customer service. You will work with vendors, procurement, finance, and marketing to ensure timely, compliant reward delivery and accurate reporting.

Ideal candidates have 3 years in rewards operations, strong English skills, and advanced Excel/Google Sheets capabilities.