Rewards Fulfillment Operations Specialist

MoneyHero Group (Nasdaq: MNY); Manila; Hybrid; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Annual leave

Birthday leave

Tenure leave

International remote work leave

Five-day work week

Hybrid work arrangement

Professional trainings

Career advancement

Job summary

MoneyHero Group seeks a Specialist, Rewards Operations to manage end-to-end rewards fulfillment, inventory, and vendor coordination. You will work with cross-functional teams to ensure timely delivery, adherence to SOPs, and accurate reporting of rewards expenditures.

You will collaborate with Commercial and Marketing to assess feasibility, maintain relationships with vendors, and resolve customer reward status with a focus on accuracy and customer satisfaction.

Qualifications

• 3 years relevant work experience in rewards operations and/or fulfillment.
• Fluent in English communication (written and verbal).
• Strong Microsoft Excel and Google Sheets skills to handle data.
• Track record of self-driven achievements and organizational skills.
• Demonstrated ability to build strong working relationships with stakeholders at all levels.

Responsibilities

• Support end-to-end rewards fulfillment in line with SOPs and compliance.
• Maintain inventory levels and assist Procurement in stocking.
• Collaborate with Commercial and Marketing on feasibility and timelines during campaigns.
• Validate redemption requests including eligibility checks and allocations.
• Produce weekly and monthly fulfillment and expenditure reports.
• Ensure processes align with internal policies and regulatory requirements.
• Participate in team updates and unblock operational roadblocks.

Skills

Rewards operations

Vendor coordination

Inventory management

Excel

Google Sheets

Stakeholder management

English communication

Education

Diploma or above in admin related disciplines

Tools

MS Office

PowerPoint

Job description

MoneyHero Group seeks a Specialist, Rewards Operations to manage end-to-end rewards fulfillment, inventory, and vendor coordination. You will work with cross-functional teams to ensure timely delivery, adherence to SOPs, and accurate reporting of rewards expenditures.

You will collaborate with Commercial and Marketing to assess feasibility, maintain relationships with vendors, and resolve customer reward status with a focus on accuracy and customer satisfaction.