Rewards Operations Specialist — Hybrid & Remote

moneyherogroup; Manila; Hybrid; PHP 500,000 - 800,000; Full time

Job description

Specialist, Rewards Operations

About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

What We Offer

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Five-day work week, hybrid work arrangement
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

The Specialist, Rewards Operations collaborates with diverse stakeholders across departments and external vendors to support the smooth delivery of promotional activities, while adhering to audit controls and compliance requirements.

The Specialist, Rewards Operations will be responsible for:

Fulfillment & Vendor Coordination

• Support the end-to-end rewards fulfillment process in accordance with SOPs and compliance guidelines.
• Build and maintain relationships with vendors and redemption centers to ensure timely and quality delivery of rewards.
• Collaborate with Commercial and Marketing teams to provide input on fulfillment feasibility and timelines during campaign planning.
• Validate and process redemption requests, including eligibility checks and reward allocation.

Inventory & Procurement Support

• Track and update inventory levels; flag low stock and assist the Procurement team in maintaining adequate supply.
• Document and track all procurements and reward disbursements for internal reconciliation and audit purposes.

Customer Service & Escalation Handling

• Collaborate with the Customer Service team to respond to inquiries and resolve escalations within SLA.
• Provide support in investigating customer reward status and resolving discrepancies in coordination with relevant teams.

Reporting & Documentation

• Maintain fulfillment performance data and assist in generating weekly and monthly reports.
• Collaborate with Finance and Vendors to ensure accurate rewards expenditure reporting.
• Stay up to date with current and past campaigns and their respective fulfillment criteria to ensure accurate execution.

Compliance & Process Alignment

• Ensure all fulfillment processes are in line with internal policies, audit controls, and regulatory requirements.
• Identify and recommend opportunities to streamline workflows and improve customer satisfaction.

Team Support

• Participate in weekly team updates, KPI tracking, and unblock operational roadblocks as needed.
• Support any additional ad-hoc tasks as assigned by the team manager.

In this role, we are looking for someone with:

• 3 years relevant work experience in rewards operations and/or fulfilment
• Fluent in English communication (written and verbal) to work with local internal and external stakeholders in Philippines.
• Strong Microsoft Excel and Google Sheets skills to handle data
• Track record of self-driven achievements and organizational skills
• Demonstrated ability to build strong and effective working relationships with stakeholders of all levels of seniority
• A good team player and is flexible

Good to have:

• Diploma or above in admin related disciplines
• Excellent communication and interpersonal skills
• Responsible, detail-minded, well organized and able work independently
• Strong analytical skill and sensitive to figures
• Proficient in MS Office, especially Microsoft Word, Excel, PowerPoint
• Immediately available is preferred

What can you expect from us?

• Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.
• Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people's lives.
• Culture : We take our work seriously but don't hesitate to keep things light. We can only create magic when we have a little bit of fun.
• Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
• Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

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