Senior Rewards Fulfillment Operations Specialist

MoneyHero Group; Taguig; Hybrid; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Annual leave and flexible time off

Professional trainings and internalmob

Insurance and mental wellness program

Job summary

MoneyHero Group is seeking a Specialist, Rewards Operations to manage end-to-end reward fulfillment and inventory control. You will work with diverse stakeholders and external vendors to ensure timely, compliant delivery of rewards in a fast-paced fintech environment.

You will collaborate with Commercial and Marketing teams, validate redemption requests, and maintain accurate fulfillment metrics. The role requires 3+ years in rewards operations and strong Excel/Sheets skills, with excellent

Qualifications

• 3 years relevant work experience in rewards operations and/or fulfillment.
• Fluent in English communication (written and verbal).
• Strong Microsoft Excel and Google Sheets skills to handle data.
• Demonstrated ability to build strong and effective working relationships with stakeholders of all levels.

Responsibilities

• Support the end-to-end rewards fulfillment process in accordance with SOPs and compliance guidelines.
• Build and maintain relationships with vendors and redemption centers for timely, quality delivery of rewards.
• Collaborate with Commercial and Marketing teams to provide input on fulfillment feasibility and timelines.
• Validate and process redemption requests, including eligibility checks and reward allocation.
• Track inventory levels and assist Procurement to maintain adequate supply.
• Document procurements and reward disbursements for reconciliation and audit purposes.
• Coordinate with Customer Service to respond to inquiries and resolve escalations within SLA.

Skills

Rewards operations

English communication

Excel & Google Sheets

Data handling

Stakeholder relationships

Team player

Education

Diploma or above in admin related disciplines

Tools

MS Office

Google Sheets

Job description

MoneyHero Group is seeking a Specialist, Rewards Operations to manage end-to-end reward fulfillment and inventory control. You will work with diverse stakeholders and external vendors to ensure timely, compliant delivery of rewards in a fast-paced fintech environment.

You will collaborate with Commercial and Marketing teams, validate redemption requests, and maintain accurate fulfillment metrics. The role requires 3+ years in rewards operations and strong Excel/Sheets skills, with excellent