Rewards Club Concierge: Memberships, Events & VIP Access

Solaire Resort; Quezon City; On-site; PHP 300,000 - 460,000; Full time

Job summary

Solaire Resort in Manila is seeking a proactive Loyalty and Membership Specialist to drive membership growth across Lifestyle and Mass Gaming, and to encode patron details into our secure database. You will execute promotions and events, and handle transactions and customer concerns to ensure outstanding guest experiences.

Key duties include registering patrons for the Solaire Rewards Program, validating eligibility under PAGCOR rules, updating profiles per data privacy standards, and assisting

Qualifications

• Experience with loyalty programs or memberships is preferred.
• Ability to manage promotions and events for guest engagement.
• Familiarity with data privacy standards and secure data handling.

Responsibilities

• Register patrons for the Solaire Rewards Program and verify eligibility under PAGCOR rules.
• Update and maintain patron profiles in the rewards database per privacy standards.
• Encode patron details into the secure database and ensure data accuracy.
• Execute promotions and events to drive loyalty and guest engagement.
• Handle guest inquiries and resolve concerns to maintain outstanding service.

Skills

Guest relations

Promotions management

Data privacy

Job description

Solaire Resort in Manila is seeking a proactive Loyalty and Membership Specialist to drive membership growth across Lifestyle and Mass Gaming, and to encode patron details into our secure database. You will execute promotions and events, and handle transactions and customer concerns to ensure outstanding guest experiences.

Key duties include registering patrons for the Solaire Rewards Program, validating eligibility under PAGCOR rules, updating profiles per data privacy standards, and assisting