Returns Team Lead/Supervisor

Benby Enterprises, Inc.; Muntinlupa; On-site; PHP 335,000 - 502,000; Full time

Job summary

Benby Enterprises, Inc. in the Philippines is seeking a Returns Team Lead/Supervisor to oversee day-to-day returns operations and ensure thresholds are met. The role includes monitoring team performance, generating accurate reports, and addressing escalations related to returns.

Work location is KM 23 East Service Road, Cupang, Muntinlupa City, Philippines with a Monday–Friday, 9:00 AM–6:00 PM schedule. The ideal candidate has a background in returns, inventory, warehouse operations, or

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Accounting, or a related field.
• Experience in returns, inventory, warehouse operations, logistics, or related fields.
• Previous experience in a team lead or supervisory role.
• Strong skills in data monitoring, reconciliation, reporting, and documentation.
• Proficiency in MS Office applications, especially Excel.
• Strong analytical and problem-solving skills with attention to detail.
• Good communication and coordination skills.
• Able to manage escalations and work with different departments.
• Experience with SAP or other ERP systems is an advantage.
• Willing to work Monday–Friday, 9:00 AM–6:00 PM.

Responsibilities

• Monitor overall returns performance and ensure that returns remain within the established acceptable threshold.
• Ensure that daily and monthly returns reports are accurate and submitted on time.
• Oversee the implementation and effectiveness of controls for managing returns.
• Monitor returns transactions and ensure proper validation, documentation, and reconciliation.
• Ensure that disputes are identified and raised promptly for proper resolution.
• Supervise and provide guidance to the Returns team to ensure timely and accurate completion of tasks.
• Coordinate with the Warehouse and other concerned departments regarding returns-related concerns and issues.
• Handle team concerns and manage escalations, particularly during peak periods of returns receiving in the warehouse.
• Identify recurring issues and recommend improvements to returns processes and controls.
• Ensure proper monitoring and follow-through of returns-related action items.

Skills

Data monitoring

Reconciliation

Reporting

Documentation

MS Excel

Team leadership

Communication

Education

Bachelor’s degree in Business Administration, Supply Chain, Logistics, Accounting, or related field

Tools

SAP

ERP systems

Job description

Returns Team Lead/Supervisor

Work Location: KM 23 East Service Road, Cupang, Muntinlupa City, Philippines
Work Schedule: Monday–Friday, 9:00 AM–6:00 PM

Job Description

We are looking for a Returns Team Lead/Supervisor who will oversee the day-to-day returns operations and ensure that returns remain within acceptable thresholds. The role will be responsible for monitoring team performance, ensuring timely and accurate reports, maintaining effective controls, and addressing escalations related to returns.

Key Responsibilities

• Monitor overall returns performance and ensure that returns remain within the established acceptable threshold.
• Ensure that daily and monthly returns reports are accurate and submitted on time.
• Oversee the implementation and effectiveness of controls for managing returns.
• Monitor returns transactions and ensure proper validation, documentation, and reconciliation.
• Ensure that disputes are identified and raised promptly for proper resolution.
• Supervise and provide guidance to the Returns team to ensure timely and accurate completion of tasks.
• Coordinate with the Warehouse and other concerned departments regarding returns-related concerns and issues.
• Handle team concerns and manage escalations, particularly during peak periods of returns receiving in the warehouse.
• Identify recurring issues and recommend improvements to returns processes and controls.
• Ensure proper monitoring and follow-through of returns-related action items.

Job Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Accounting, or a related field.
• With relevant experience in returns, inventory, warehouse operations, logistics, administrative operations, or a related field.
• Previous experience in a team lead or supervisory role is preferred.
• Strong skills in data monitoring, reconciliation, reporting, and documentation.
• Proficient in MS Office applications, particularly Excel.
• Strong analytical and problem-solving skills with keen attention to detail.
• Good communication and coordination skills.
• Able to manage escalations and work effectively with different departments.
• Experience with SAP or other ERP systems is an advantage.
• Willing to work Monday–Friday, 9:00 AM–6:00 PM.