Retention Specialists

Virtuale Staffing; Leyte; On-site; PHP 290,000 - 424,000; Full time

Job summary

Virtuale Staffing in the Philippines is seeking a motivated Retention Specialist with strong sales experience to engage customers considering account closure. You will use consultative selling and negotiation to retain customers and protect revenue while delivering exceptional service.

You will handle inquiries about closures, tailor retention solutions, document interactions, and strive to meet retention, sales, and satisfaction targets in a fast-paced contact center or financial services

Qualifications

• Proven sales or account management experience.
• Strong negotiation and objection handling.
• Excellent communication and active listening.
• Customer-focused with problem-solving abilities.
• Ability to build rapport and maintain positive customer relationships.
• Experience in banking, financial services, or contact center environments is an advantage.

Responsibilities

• Handle customer inquiries regarding account closure or cancellation.
• Identify customer concerns and provide tailored retention solutions.
• Utilize persuasive sales techniques to retain accounts and strengthen customer loyalty.
• Promote relevant products, services, and account benefits.
• Meet retention, sales, and customer satisfaction targets.
• Accurately document customer interactions and account updates.

Skills

Sales experience

Retention

Account management

Negotiation

Communication

Active listening

Customer-focused

Problem-solving

Relationship building

Banking/financial services experience

Job description

Job Description

We are seeking a highly motivated Retention Specialist with strong sales experience to engage customers who are considering closing their accounts. The ideal candidate will use consultative selling, relationship-building, and negotiation skills to retain customers, preserve revenue, and deliver exceptional service.

Key Responsibilities

• Handle customer inquiries regarding account closure or cancellation.
• Identify customer concerns and provide tailored retention solutions.
• Utilize persuasive sales techniques to retain accounts and strengthen customer loyalty.
• Promote relevant products, services, and account benefits.
• Meet retention, sales, and customer satisfaction targets.
• Accurately document customer interactions and account updates.

Skills, Knowledge & Expertise

• Proven sales, retention, or account management experience.
• Strong ability to influence, negotiate, and overcome objections.
• Excellent communication and active listening skills.
• Customer-focused with strong problem-solving abilities.
• Ability to build rapport and maintain positive customer relationships.
• Experience in banking, financial services, or contact center environments is an advantage.