Part-Time - Retention Specialist | On-Site

DME Service Solutions; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

DME Service Solutions in the Philippines is seeking a customer retention specialist for a call center environment. You will interface with customers, retain existing accounts, and deliver exemplary service while explaining products, rates and benefits.

Applicants should have strong listening, negotiation, and communication skills, plus the ability to navigate multiple systems and maintain confidentiality. A healthcare account background is preferred, and the role involves meeting daily quotas

Qualifications

• At least 3 months of healthcare account experience.
• At least 1 year experience with retention or customer retention.
• Strong listening, negotiation and communication abilities.
• Ability to handle confidential information with discretion.
• Proficient with computers and navigating multiple systems.
• Ability to address problems with critical thinking and tact.

Responsibilities

• Interface with customers in a call center environment to retain existing customers.
• Achieve daily, weekly and monthly quotas set by management.
• Provide customers with knowledge of products, services, rates and benefits.
• Offer alternative pricing options and retention offers.
• Navigate through multiple systems and perform data entry for accounts.

Skills

Healthcare exp.

Retention exp.

Active listening

Communication

Confidentiality

Multi-system navigation

Tools

CRM software

Job description

About the role

Interface with customers in a call center environment to retain existing customers while providing exemplary customer service. Provide customers with comprehensive knowledge of products, services, rates and benefits, and identify alternative pricing options and retention offers to maintain customer relationships.

Key responsibilities

• Interface with customers in a call center environment
• Achieve daily, weekly and monthly quotas set by management
• Retain existing customers while providing exemplary customer service
• Provide customers with knowledge of products, services, rates and benefits
• Provide alternative pricing options and retention offers to maintain existing customers
• Accurately identify customer accounts to determine product eligibility and pricing
• Navigate through multiple systems in a timely manner
• Perform data entry tasks associated with customer accounts
• Complete all commitments offered to customers in a timely manner
• Use training and educational tools to enhance customer service and retention skills

About you

• At least 3 months of experience in a healthcare account
• At least 1 year experience with retention or customer retention
• Ability to listen, negotiate and work with a wide range of customers
• Ability to address problems involving critical thinking in a tactful manner
• Ability to effectively communicate information to customers
• Maintain confidentiality regarding company, customer and employee information
• Excellent computer skills and ability to navigate through multiple systems
• Understand quality standards for work and represent company in a positive light