Loyalty Sales Representative

DME Service Solutions; Philippines; On-site; PHP 246,000 - 391,000; Full time

Job summary

DME Service Solutions in the Philippines is hiring a retention-focused call center professional. You will interface with customers, explain products, services, rates and benefits, and offer alternative pricing to maintain relationships.

Strong listening and negotiation skills help you meet daily, weekly, and monthly quotas while protecting customer trust. Ideal candidates have at least 3 months in a healthcare account, 1 year in retention, and the ability to navigate multiple systems and perform

Qualifications

• At least 3 months of experience in a healthcare account.
• At least 1 year experience with retention or customer retention.
• Ability to listen, negotiate and work with a wide range of customers.
• Ability to address problems with critical thinking and communicate clearly.
• Maintain confidentiality of company, customer and employee information.

Responsibilities

• Interface with customers in a call center environment.
• Achieve daily, weekly and monthly quotas set by management.
• Retain existing customers while providing exemplary customer service.
• Provide customers with knowledge of products, services, rates and benefits.
• Provide alternative pricing options and retention offers to maintain existing customers.
• Accurately identify customer accounts to determine product eligibility and pricing.
• Navigate through multiple systems in a timely manner.
• Perform data entry tasks associated with customer accounts.
• Complete all commitments offered to customers in a timely manner.
• Use training and educational tools to enhance customer service and retention skills.

Skills

Healthcare account experience

Retention strategy

Active listening

Negotiation

Tools

CRM software

Data entry

Job description

About the role

Interface with customers in a call center environment to retain existing customers while providing exemplary customer service. Provide customers with comprehensive knowledge of products, services, rates and benefits, and identify alternative pricing options and retention offers to maintain customer relationships.

Key responsibilities

• Interface with customers in a call center environment

• Achieve daily, weekly and monthly quotas set by management

• Retain existing customers while providing exemplary customer service

• Provide customers with knowledge of products, services, rates and benefits

• Provide alternative pricing options and retention offers to maintain existing customers

• Accurately identify customer accounts to determine product eligibility and pricing

• Navigate through multiple systems in a timely manner

• Perform data entry tasks associated with customer accounts

• Complete all commitments offered to customers in a timely manner

• Use training and educational tools to enhance customer service and retention skills

About you

• At least 3 months of experience in a healthcare account

• At least 1 year experience with retention or customer retention

• Ability to listen, negotiate and work with a wide range of customers

• Ability to address problems that involve critical thinking in a tactful manner

• Ability to effectively communicate information to customers

• Maintain confidentiality regarding company, customer and employee information

• Excellent computer skills and ability to navigate through multiple systems

• Understand quality standards for work and represent company in a positive light