Retail Support Representative

The Hird Corp.; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive pay with performance incentives

HMO coverage and paid training

Clear career growth and promotion paths

Supportive team culture

Job summary

A dynamic retail company in Cebu City is looking for Customer Service Representatives to assist with customer orders and support. The ideal candidate should have at least 6 months of BPO experience and possess strong English communication skills. This role offers competitive pay, performance incentives, and clear career growth opportunities in a supportive team culture. Candidates must be willing to work onsite and on shifting schedules.

Qualifications

• Must be a College Graduate, 2nd Year College Undergraduate, or Senior High School Graduate.
• At least 6 months of BPO experience; retail experience is a plus.
• Strong English communication and problem-solving skills are required.

Responsibilities

• Assist customers via phone, chat, or email with orders and billing.
• Provide accurate product information and resolve customer concerns efficiently.
• Document interactions and meet quality standards.

Skills

Sales

Soft selling

Strong English communication

Problem-solving skills

Education

College Graduate, 2nd Year College Undergraduate, or Senior High School Graduate

Job description

Location: IT Park, Lahug, Cebu City

Step into a role where every interaction shapes the customer experience. We’re hiring Customer Service Representatives to support leading retail brands—helping shoppers with orders, products, returns, and account concerns in a fast‑paced, customer‑first environment.

What You’ll Do

• Assist customers via phone, chat, or email with orders, deliveries, returns, and billing
• Provide accurate product information and resolve concerns efficiently
• Deliver friendly, professional service that builds trust and loyaltyus
• Document interactions and meet quality standards

Qualifications

• College Graduate, 2nd Year College Undergraduate, or Senior High School Graduate
• With at least 6 mos BPO experience (retail experience is a plus)
• Knowledgeable in Sales and Soft selling
• Strong English communication and problem-solving skills
• Willing to work onsite and on shifting schedules

Perks & Benefits

• Competitive pay with performance incentives
• HMO coverage and paid training
• Clear career growth and promotion paths
• Supportive team culture in a dynamic retail environment