Retail Sales Associate

The Hird Corp.; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary package

HMO coverage on Day 1

Night differential

13th month pay

Comprehensive paid training

Recognition programs

Job summary

A premium retail company in Cebu City is looking for enthusiastic individuals to join their customer service team. You will guide customers through product inquiries, process orders, and provide excellent service via phone, chat, and email. Fresh graduates are encouraged to apply, and a willingness to work on-site in Cebu City is essential. The position offers a competitive salary package, HMO coverage from Day 1, and opportunities for performance incentives and career growth.

Qualifications

• Fresh graduates are highly encouraged to apply.
• Must be willing to work on-site in Cebu City on a shifting schedule.

Responsibilities

• Assist customers with product inquiries and orders.
• Provide personalized service through various communication channels.
• Handle returns, exchanges, and track shipments.

Skills

Excellent English communication

Customer service orientation

Problem-solving

Upselling abilities

Education

College graduate (any field)

Senior High School graduates with customer service experience

College undergraduates (minimum 2 years completed)

Job description

Elevate Every Shopping Moment – Join the Retail Revolution!

Love fashion, trends, and turning browsers into loyal buyers? Step into the fast-paced world of premium retail brands and become the go-to expert helping customers worldwide shop smarter, style better, and enjoy seamless experiences — all from a vibrant BPO hub in Cebu!

Responsibilities

• Guiding customers through product questions, sizing, styling tips & gift ideas
• Processing orders, handling returns/exchanges, tracking shipments & managing accounts
• Delivering personalized, 5-star service via phone, chat & email
• Turning potential issues into happy resolutions and rave reviews
• Spotting upsells opportunities naturally and confidently

Who We're Looking For

• College graduate (any field) – with or without experience
• Senior High School graduates with at least 6 months customer service / BPO exposure
• College undergraduates (at least 2 years / 4 semesters completed)
• Fresh graduates highly encouraged — passion for retail beats experience!
• Excellent English communication (clear, friendly & confident)
• Must be willing to work on-site in Cebu City on a shifting schedule

Perks & Benefits

• Competitive salary package + attractive performance incentives & commissions
• HMO coverage on Day 1 (plus dependents eligibility)
• Night differential, 13th month pay & government-mandated benefits
• Modern office with pantry, chill zones & team-building fun
• Comprehensive paid training & ongoing coaching
• Recognition programs, monthly perks & career progression tracks