Retail Support Manager Managerial

MicroSourcing; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time-off

Group life insurance

Performance bonuses

Flexible working

Job summary

MicroSourcing in Eastwood, Quezon City is hiring a Retail Support Manager (Managerial) to oversee all retail support channels. The role requires leading a multi-brand, cross-functional team, driving efficient processes, and delivering exceptional customer service across PieFace, Quickstop, Mrs mac, United and Balfours.

The ideal candidate has 5+ years of operational leadership in retail, a business/finance background, and hands-on experience with master data, POS and pricing.

Qualifications

• 5+ years operational leadership experience.
• Background in retail/consumer led business.
• Bachelor's degree in business, finance or related field.
• Experience leading a diverse generalist team of 10+ members.
• Identify business opportunities and drive new ways of working in commercial discussions.
• Work independently in a fast-paced environment and pivot quickly.
• Experience in Master Data, Point of Sale, pricing preferred.
• Proven experience developing customer-led roles.
• Commercially astute and metrics-driven.
• Proven history implementing processes and building high performing teams.
• Project Management; stay ahead of requirements while leading a team.
• Proficiency in Excel, data analysis software.

Responsibilities

• Ensure the smooth operation and strategic advancement of all retail support channels by implementing clear team deliverables, timelines and effective processes.
• Support multiple departments to ensure efficiency, compliance, and exceptional customer service across our brands and retail network.
• Lead and develop a multi-skilled support team.
• Oversee support functions for multiple brands including PieFace, Quickstop, Mrs mac, United and Balfours.
• Handle escalations, complex queries and quality assurance.
• Build relationships with internal departments and external partners.
• Collaborate with product, operations, property, compliance, maintenance and IT.
• Align support strategies with broader corporate goals.
• Lead pricing, master data, analytics, customer service, IT, and supplier rebates.
• Present initiatives and strategies to senior management with reporting and insights.

Skills

Leadership

Retail/consumer background

Excel

Data analysis

Project Management

Education

Bachelor's degree in business/finance or related field

Tools

Master Data

Point of Sale

Pricing

Data analysis software

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Retail Support Manager (Managerial)

Location: Eastwood, Quezon City

Work setup & shift: Onsite | Flexible Working Schedule

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Retail Support Manager, you will be responsible for:

• Ensure the smooth operation and strategic advancement of all retail support channels by implementing clear team deliverables, timelines and effective processes
• Responsible for support multiple departments to ensure efficiency, compliance, and exceptional customer service across our brands and retail network
• Implement and champion disciplined processes and measurement practices to continuously enhance our ROI and strategic direction.
• Lead, coach and develop a multi-skilled support team
• Oversee support functions for multiple brands including but not limited to PieFace, Quickstop, Mrs mac, United and Balfours
• Support teams with escalations, complex queries and quality assurance
• Build strong relationships with internal departments and external partners
• Collaborate with product, operations, property, compliance, maintenance and IT
• Work with stakeholders to unlock efficiency across brand, local, store & retail
• Align support strategies with broader corporate goals
• Lead a diverse team accountable for pricing, master data, analytics, customer service, IT, Supplier rebates and our point of sale systems
• Establish positioning and identify target audiences across channels and segments
• Develop and present initiatives and strategies to senior management,

communicating through reporting and insights

What You Need

Non-negotiable Requirements

• 5+ years operational leadership experience
• A support background in retail/consumer led business
• Bachelor's degree in business, finance or related degree
• Proven experience of leading a diverse generalist team of 10+ team members within a transformational role
• Ability to identify business opportunities and bring new ways of working to commercial discussions, ability to provide guidance, clear deliverables and timeframes
• Ability to work independently in a fast-paced environment and pivot quickly
• Experience in Master Data, Point of Sale, pricing would be preferred
• Proven experience developing customer-led roles
• Commercially astute and metrics-driven
• Demonstrable history of implementing processes and building high performing teams
• Project Management; Staying ahead of the requirements and deliverables while leading a team to stay on track
• Proficiency in Excel, data analysis software

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

Requirements: