Business Support Manager

MicroSourcing; Philippines; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Healthcare coverage day one

Family coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Libis, Quezon City is seeking a Business Support Manager to lead Manila-based cross-functional teams supporting Australian operations. You will manage day-to-day coordination, performance, and deliverables while upholding safety standards and aligning with group policies.

The role requires 5–10 years in supervisory roles, a Bachelor's degree, and proven ability to bridge offshore and onshore stakeholders.

Qualifications

• Minimum 5–10 years of supervisory or management experience in administrative or operations functions.
• Relevant tertiary qualification (Bachelor's degree or equivalent).
• Experience acting as escalation point and operational bridge between offshore and onshore/international stakeholders.
• Proven track record in performance management, workload monitoring, and driving team engagement.

Responsibilities

• Manage day-to-day coordination, performance, and deliverables of Manila-based team members supporting cross-functional Australian operations (Finance, IT, Admin, Sales).
• Promote a safety-first culture in line with company standards and risk management protocols.
• Serve as primary local escalation point and liaison between Manila operations and Australian stakeholders.
• Facilitate onboarding, performance check-ins, team engagement, and feedback loops to foster accountability.
• Identify bottlenecks and implement process improvements to enhance service delivery and cross-team collaboration.

Skills

Team Leadership

Operations Management

Risk Management

Cross-functional Coordination

Stakeholder Liaison

Safety Management

Education

Bachelor's degree

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position:

Business Support Manager

Location:

Libis, Quezon City

Work setup & shift:

Hybrid | Onsite

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As an Business Support Manager, you will:

• Manage the day-to-day coordination, performance, and deliverables of Manila-based team members supporting cross-functional Australian business operations (Finance, IT, Admin, Sales).
• Embody and promote a strong safety-first culture and environment aligned with company standards and risk management protocols.
• Serve as the primary local escalation point and liaison between Manila operations and Australian stakeholders to ensure seamless communication and alignment.
• Facilitate onboarding, routine performance check-ins, team engagement, and feedback loops to foster accountability and positive work dynamics.
• Identify operational bottlenecks and implement process improvements to enhance service delivery quality, efficiency, and cross-team collaboration.

What You Need

Non-negotiables

• Minimum 5-10 years of supervisory or management experience in administrative or operations functions.
• Relevant tertiary qualification (Bachelor's degree or equivalent).
• Demonstrated experience acting as an escalation point and operational bridge between offshore teams and onshore/international stakeholders.
• Proven track record in performance management, workload monitoring, and driving team engagement across multiple business functions.
• Strong familiarity with workplace safety, risk reporting, and operating within formal safety management systems.

Preferred Skills/expertise

• Experience managing teams within a customer-facing or corporate support environment.
• Knowledge of Australian business culture, communication standards, or working within day-shift AU schedules.
• Experience liaising with third-party service/facility providers and managing HR compliance processes.
• Strong problem-solving, conflict-resolution, and change-management skills.
• Proficiency in establishing KPIs, operational tracking systems, and continuous improvement initiatives.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply