Retail Store Manager (Trinoma & Megamall)

PUMA Sports Philippines Inc.; Mandaluyong; On-site; PHP 420,000 - 640,000; Full time

Job summary

PUMA Sports Philippines Inc. in Metro Manila seeks a seasoned Retail Store Manager to lead store sales, customer experience, and profitability. You will recruit and develop Associates, manage payroll, implement training, and drive inventory control while aligning with PUMA standards.

The role requires 2–4 years of retail leadership, a track record of exceeding sales targets, and strong communication and organizational skills. Travel for events may be required.

Qualifications

• 2–4 years of management experience in a customer service retail environment (apparel/footwear preferred).
• Ability to exceed sales while meeting payroll goals and managing top talent.
• Strong interpersonal, communication and motivational skills.
• Excellent organizational and time management abilities.
• Experience in project management and event coordination is a plus.
• Retail shoes/apparel experience is preferred.
• Commercial acumen and openness to change and innovation.
• Willingness to be assigned in Trinoma or Megamall.

Responsibilities

• Directly responsible for achieving or exceeding sales, KPI and profitability goals through planning and effective scheduling.
• Maintain high customer service standards in line with PUMA Cornerstones.
• Recruit, train, develop and retain high-performing Associates; manage payroll and scheduling.
• Ensure training programs (domestic and global) are implemented and results-driven.
• Analyze customer profiles and buying trends to drive business; communicate with Area/District Manager.
• Manage inventory, shrink, and physical counts; oversee merchandise flow and loss prevention.
• Coordinate marketing opportunities and events within budget; liaise with local PR/marketing.
• Participate in store openings/closings; travel as required; maintain store visuals per standards.

Skills

Retail management

Leadership

Communication

Time management

Payroll management

MS Office

Customer service

Merchandise planning

Tools

MS Office

Job description

For 77 years, PUMA has developed fast products for the fastest athletes on the planets. Every day, our 21,000 employees across 120+ countries rally out SPEED & SPIRIT to deliver the iconic footwear, apparel and accessories capable of pushing sports and fashion forward.

The PUMA world extends across Football, Running, Training, Fitness, Golf, Motorsports and design collaborations with icons. But whenever you are, whether it’s on the pitch, the runway or in the streets, the PUMA touch is instantly felt in the undeniable joy and excitement we bring to sport, fashion and culture.

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

Are you ready to take on the challenge and become our Retail Store Manager?

The Retail Store Manager will strategically manage and promote sales culture within a Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA as the most desirable sports lifestyle brand in the world.

Your Mission

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards

• Responsible for recruitment, training, development and succession of high performing, results driven Associates

• Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers

• Directly responsible for ensuring that all training programs, both Domestic and Global, are fully implemented, functional and results driven within the store

• Analyze customer profiles, buying trends, and competitive information to impact and drive business. Communicate and provide feedback to Area/District Manager

• Implement, manage and monitor Loss Prevention education, training and awareness programs

• Directly responsible for execution and processing of both incoming and outgoing merchandise

• Directly responsible for Loss Prevention compliance within store

• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts

• Manage and communicate merchandise opportunities to Area or District Manager

• Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures

• Develop and maintain strong communication with local PR and marketing

• Participate in new store openings and/or store closings; travel may be required

• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required

• Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards

• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner

• Required to comply with all operational core competencies and key accountabilities

• ·Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates

• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required

Your Talent

• 2 to 4 years of management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear) with results driven track record

• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups

• Strong interpersonal, communication and motivational skills

• Strong organizational and time management skills

• Practical experience in Project Management, skills in implementing communications methods and event management

• Preferably someone with retail shoes and or apparel experience

• Commercial acumen

• Interest in innovation and change

• Leadership

• PC skills, MS Office Knowledge

• Willing to be assigned in Trinoma or Megamall