Retail Store Leadership Trainee

Newstar Shopping Mart Inc.; Rizal; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

SSS/Philhealth/Pag-IBIG

Holiday pay

Paid training

Quarterly incentives

Year-end loyalty award

Leave conversions

Birthday incentive

Discounts on merch

Career advancement

Company events

Job summary

Newstar Shopping Mart Inc. is seeking a Management Trainee to support store operations under the Store Head. You will help supervise front-end, selling area, and back-end processes to deliver fast, friendly service.

Reporting to the Store Head, you’ll coordinate scheduling, customer service, inventory receiving, and cashier support, while upholding company standards and driving sales. This role offers growth through hands-on exposure and formal training.

Qualifications

• Bachelor’s degree in Business Administration or relevant field.
• 3+ years’ experience in a department store or supermarket, preferably in a managerial role.
• Strong leadership and customer management abilities.

Responsibilities

• Assist in overseeing day-to-day store operations including front-end, selling area, and back-end functions
• Ensure front-end staff are properly scheduled and check-out counters are fully manned, especially during peak hours
• Maintain queueing standard of a maximum of 3 customers per check-out counter
• Ensure POS terminals and payment systems are working properly
• Greet and assist customers, modeling fast and friendly customer service for front-end and selling staff
• Handle customer inquiries, complaints, and coordinate escalations to concerned departments
• Support and supervise cashiers and baggers; act as Front-End Officer when needed
• Monitor merchandise displays and ensure they follow company standards
• Recommend items and conduct suggestive selling across all categories
• Conduct customer feedback surveys and assist in documentation and coordination of feedback
• Ensure proper receiving and dispatching processes are followed
• Monitor inventory accuracy and timely submission of receiving documents to the Inventory Clerk for encoding

Skills

Leadership

Customer management

Communication

Interpersonal skills

Education

Bachelor’s degree in Business Administration or relevant field

Job description

Newstar Shopping Mart Inc. is seeking a Management Trainee to support store operations under the Store Head. You will help supervise front-end, selling area, and back-end processes to deliver fast, friendly service.

Reporting to the Store Head, you’ll coordinate scheduling, customer service, inventory receiving, and cashier support, while upholding company standards and driving sales. This role offers growth through hands-on exposure and formal training.