Management Trainee - Store Operations & Customer Service

Newstar Shopping Mart Inc.; Cavite City; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

SSS/Philhealth/Pag-IBIG Contributions

Holiday Pay

Paid Training

Quarterly Performance Incentive

Quarterly Star of the Quarter Incentve

Quarterly Top 5 Highest Sales Incentve

Quarterly Awarding Program

Year-End Loyalty Award & Incentive

Year-End Awarding Party with Raffles &

Service Incentive Leave

Yearly Leave Conversion

Birthday Incentive

Up to 10% Merch Discounts

Career Advancement Programs

Company Events and Engagement Programs

Job summary

Newstar Shopping Mart Inc. is seeking a Management Trainee to support store operations under the Store Head. The MT will supervise front-end activities, assist in delivering fast and friendly service, and help ensure process compliance in back-end operations.

The role includes overseeing daily operations, scheduling front-end staff, managing checkout queues, and coordinating with cashiers to uphold company standards and inventories. Strong leadership and customer focus are essential.

Qualifications

• Bachelor’s degree in Business Administration or relevant field preferred.
• 3+ years experience in a department store or supermarket, ideally in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with knowledge of basic business processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist in overseeing day-to-day store operations including front-end, selling area, and back-end functions.
• Ensure front-end staff are properly scheduled and check-out counters are fully manned during peak hours.
• Maintain queueing standard of a maximum of 3 customers per check-out counter.
• Ensure POS terminals and payment systems are working properly.
• Greet and assist customers, modeling fast and friendly customer service for front-end and selling staff.
• Handle customer inquiries, complaints, and coordinate escalations to concerned departments.
• Support and supervise cashiers and baggers; act as Front-End Officer when needed.
• Monitor merchandise displays and ensure they follow company standards.
• Recommend items and conduct suggestive selling across all categories.
• Conduct customer feedback surveys and assist in documentation and coordination of feedback.
• Ensure proper receiving and dispatching processes are followed.
• Monitor inventory accuracy and timely submission of receiving documents to the Inventory Clerk for encoding.

Skills

Leadership

Customer management

Communication

Interpersonal skills

Education

Bachelor’s degree in Business Administration or relevant field

Job description

Newstar Shopping Mart Inc. is seeking a Management Trainee to support store operations under the Store Head. The MT will supervise front-end activities, assist in delivering fast and friendly service, and help ensure process compliance in back-end operations.

The role includes overseeing daily operations, scheduling front-end staff, managing checkout queues, and coordinating with cashiers to uphold company standards and inventories. Strong leadership and customer focus are essential.