Store Management Trainee – Lead Front-End & Ops

Newstar Shopping Mart Inc.; Laguna; On-site; PHP 357,000 - 603,000; Full time

Benefits offered by this job

SSS/Philhealth/Pag-IBIG contributions

Holiday pay

Paid training

Quarterly performance incentives

Quarterly Star of the Quarter Incentve

Quarterly top 5 incentives

Year-end loyalty award and incentive

Year-end awarding party with raffles

Service incentive leave

Yearly leave conversion

Birthday incentive

Up to 10% merch discounts

Career advancement programs

Company events and engagement programs

Job summary

Newstar Shopping Mart Inc. is seeking a Management Trainee to support store operations and deliver fast, friendly service. You will supervise front-end staff, assist in customer service, and ensure back-end process compliance while reporting to the Store Head.

The MT role requires leadership capability, a customer-service mindset, and solid knowledge of basic business processes. This position offers growth opportunities and exposure to multi-department store operations.

Qualifications

• Bachelor’s degree in Business Administration or relevant field preferred.
• A minimum of 3 years’ experience in a department store or supermarket, ideally in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee day-to-day store operations including front-end, selling area, and back-end functions.
• Ensure front-end staff are properly scheduled and check-out counters are fully manned, especially during peak hours.
• Maintain queueing standard of a maximum of 3 customers per check-out counter.
• Ensure POS terminals and payment systems are working properly.
• Greet and assist customers, modeling fast and friendly customer service for front-end and selling staff.
• Handle customer inquiries, complaints, and coordinate escalations to concerned departments.
• Support and supervise cashiers and baggers; act as Front-End Officer when needed.
• Monitor merchandise displays and ensure they follow company standards.
• Recommend items and conduct suggestive selling across all categories.
• Conduct customer feedback surveys and assist in documentation and coordination of feedback.
• Ensure proper receiving and dispatching processes are followed.
• Monitor inventory accuracy and timely submission of receiving documents to the Inventory Clerk for encoding.

Skills

Leadership

Customer management

Communication

Interpersonal skills

Education

Bachelor’s degree in Business Administration

Job description

Newstar Shopping Mart Inc. is seeking a Management Trainee to support store operations and deliver fast, friendly service. You will supervise front-end staff, assist in customer service, and ensure back-end process compliance while reporting to the Store Head.

The MT role requires leadership capability, a customer-service mindset, and solid knowledge of basic business processes. This position offers growth opportunities and exposure to multi-department store operations.