Retail Store Leader: Customer Experience & Sales

kushals.com; Hinoba-an; On-site; PHP 396,000 - 594,000; Full time

Job summary

kushals.com is seeking a Store Manager in India to lead store operations, drive sales, and deliver customer-centric experiences. You will coach a team, manage schedules, and monitor performance to ensure targets are met while upholding brand standards.

The role emphasizes data-driven decision making, inventory control, and collaboration with VM for effective merchandising. This position requires 5+ years of retail fashion experience and strong leadership.

Qualifications

• Total 5+ years of retail experience in fashion.
• At least 2 years as store manager or assistant store manager.
• Managed a team of 5+ people.
• Proficient in Microsoft Office.
• Proven sales target achievement.
• Excellent customer service orientation.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and ensure smooth operations.
• Strong leadership to inspire a team.
• Analytical and problem-solving skills.
• Knowledge of inventory management and loss prevention.

Responsibilities

• Provide exceptional customer service by going the extra mile.
• Exhibit emotional intelligence to build trust and rapport with customers.
• Handle customer queries with professionalism and empathy.
• Ensure all employees adhere to company policies, fostering a customer-centric culture.
• Drive sales to meet or exceed store targets, including category-wise targets.
• Leverage data insights to optimize inventory and identify growth opportunities.
• Collaborate with VM team to implement in-store displays.
• Lead and motivate the store team through coaching and accountability.
• Manage team dynamics, resolve conflicts, and foster collaboration.
• Develop the team through on-the-job training and feedback.
• Manage schedules, performance reviews, and staffing needs.

Skills

Microsoft Office

Team leadership

Customer service

Communication

Analytical thinking

Problem solving

Store operations

Inventory management

Loss prevention

Job description

kushals.com is seeking a Store Manager in India to lead store operations, drive sales, and deliver customer-centric experiences. You will coach a team, manage schedules, and monitor performance to ensure targets are met while upholding brand standards.

The role emphasizes data-driven decision making, inventory control, and collaboration with VM for effective merchandising. This position requires 5+ years of retail fashion experience and strong leadership.