Retail Sales Manager - Drive Performance & Experience

SM Fashion; Philippines; On-site; PHP 350,000 - 520,000; Full time

Job summary

SM Fashion is seeking a store operations supervisor to drive sales and manage daily performance. You will build relationships with key customers, resolve complaints, and ensure displays meet standards. You will also supervise team knowledge, appearance, and customer interactions to uphold brand experience.

The role requires a Bachelor's degree and at least 2 years in retail management, with strong leadership and communication skills. This position is based in the Philippines.

Qualifications

• Bachelor's degree in business or related field.
• At least 2 years of retail managerial experience.
• Strong leadership and customer service orientation.
• Excellent communication and interpersonal skills.]
• job_responsibilities_description":["Monitors departmental sales vs. target on a daily basis, identifies causes of poor performance and recommends solutions to Regional Manager for proper action.","Proactively seeks customer interactions, builds sustained relationships with top 100 customers and converts the ones with complaints into happy shoppers.","Explains display standards to sales clerks and regularly checks if items are arranged properly, areas are clean and asks for repair or replacement of broken fixtures.","Conducts daily checking on team's knowledge (product, promos, store layout/services), look (uniform, posture, grooming), personality (greeting, spiels)."]],
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Responsibilities

• Monitors departmental sales vs. target on a daily basis, identifies causes of poor performance and recommends solutions to Regional Manager for proper action.
• Proactively seeks customer interactions, builds sustained relationships with top 100 customers and converts the ones with complaints into happy shoppers.
• Explains display standards to sales clerks and regularly checks if items are arranged properly, areas are clean and asks for repair or replacement of broken fixtures.
• Conducts daily checking on team's knowledge (product, promos, store layout/services), look (uniform, posture, grooming), personality (greeting, spiels).

Skills

Leadership

Customer service

Communication

Store operations

Team management

Education

Bachelor’s Degree in Business Administration

Job description

SM Fashion is seeking a store operations supervisor to drive sales and manage daily performance. You will build relationships with key customers, resolve complaints, and ensure displays meet standards. You will also supervise team knowledge, appearance, and customer interactions to uphold brand experience.

The role requires a Bachelor's degree and at least 2 years in retail management, with strong leadership and communication skills. This position is based in the Philippines.