Retail Sales Floor Lead & Customer Experience Champion

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

SURPLUS is seeking a Selling Supervisor for a full-time, on-site role based in SM Seaside City Cebu. The position oversees the sales floor, ensures excellent customer service, and drives sales performance to meet store targets while managing daily operations and staff schedules.

The ideal candidate has strong customer service and communication skills, retail operations experience, and at least a college degree in Business or a related field, with prior supervisory experience.

Qualifications

• Candidates should have strong customer service and communication skills to engage customers and supervise staff.
• Experience in retail sales operations, including merchandising, inventory handling, and cash handling.
• A college graduate in Business or related field is preferred, with prior supervisory experience in retail.

Responsibilities

• Supervise the sales floor to ensure excellent customer service.
• Oversee staff scheduling, merchandise display, and daily store operations.
• Conduct inventory checks and ensure compliance with store policies and standards.
• Monitor sales reports and identify opportunities for performance improvement.
• Maintain a safe, orderly, and engaging store environment.

Skills

Customer service

Communication

Retail sales operations

Staff supervision

Education

College degree in Business or related field

Job description

SURPLUS is seeking a Selling Supervisor for a full-time, on-site role based in SM Seaside City Cebu. The position oversees the sales floor, ensures excellent customer service, and drives sales performance to meet store targets while managing daily operations and staff schedules.

The ideal candidate has strong customer service and communication skills, retail operations experience, and at least a college degree in Business or a related field, with prior supervisory experience.