Sales Floor Supervisor - Elevate Customer Service & Sales

SM Retail; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

SURPLUS, an SM Retail Affiliate, is seeking a Selling Supervisor for SM Seaside City Cebu. This full-time, on-site role supervises the sales floor, delivers excellent customer service, and drives sales to meet store targets.

You will oversee daily operations including staff scheduling, merchandise display, and inventory checks while ensuring compliance with store policies and standards. The position requires strong leadership and retail operations experience.

Qualifications

• Strong customer service and communication skills to engage customers, resolve issues and supervise staff.
• Experience in retail sales operations, including merchandising, inventory management, and cash handling.
• College graduate in Business or related field is preferred, with prior supervisory experience in retail or a similar industry.

Responsibilities

• Supervise the sales floor and ensure excellent customer service.
• Drive sales performance to meet store targets and monitor daily operations.
• Oversee staff scheduling, merchandise display, and inventory checks; ensure compliance with store policies and standards.
• Monitor sales reports, identify opportunities for improvement, and maintain a safe, orderly store environment.

Skills

Customer service

Staff supervision

Retail operations

Education

College degree in Business or related field

Job description

SURPLUS, an SM Retail Affiliate, is seeking a Selling Supervisor for SM Seaside City Cebu. This full-time, on-site role supervises the sales floor, delivers excellent customer service, and drives sales to meet store targets.

You will oversee daily operations including staff scheduling, merchandise display, and inventory checks while ensuring compliance with store policies and standards. The position requires strong leadership and retail operations experience.