Retail QA Analyst: Elevate Call Center Quality (Onsite Cebu)

TASQ Staffing Solutions; Cebu City; On-site; PHP 279,000 - 446,400; Full time

Job summary

A staffing solutions provider is seeking a Call Center Quality Analyst to work onsite in Cebu. This role requires at least 2 years of experience in a BPO environment, focusing on monitoring agent performance, conducting data analysis, delivering coaching, and implementing quality initiatives. Ideal candidates will have strong skills in quality assurance and customer service.

Qualifications

• Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other domain.

Responsibilities

• Monitor and evaluate agent performance on customer interactions.
• Analyze interaction data to identify trends and performance gaps.
• Provide coaching and feedback to enhance agent performance.
• Develop and implement quality improvement initiatives.

Skills

Quality Assurance

Data Analysis

Coaching

Feedback Delivery

Customer Service Skills

Education

Undergraduate or College Graduate

Job description

A staffing solutions provider is seeking a Call Center Quality Analyst to work onsite in Cebu. This role requires at least 2 years of experience in a BPO environment, focusing on monitoring agent performance, conducting data analysis, delivering coaching, and implementing quality initiatives. Ideal candidates will have strong skills in quality assurance and customer service.