Retail QA Manager - Onsite Cebu (Quality & Growth)

TASQ Staffing Solutions; Cebu City; On-site; PHP 669,600 - 892,800; Full time

Job summary

A staffing solutions company is seeking a Quality Assurance Manager for their retail BPO in Cebu. The role focuses on developing quality standards, monitoring customer interactions, and enhancing agent performance. Candidates should have at least 4 years of experience, a Bachelor's degree, and ideally a background in quality methodologies. This is a fully onsite position starting August 15.

Qualifications

• At least 4 years of experience as a QA Manager in any industry, preferably in retail.
• Knowledge of quality methodologies is preferred.
• Experience managing client relationships directly.

Responsibilities

• Develop and establish standards for customer interactions.
• Provide feedback, training, and coaching based on call evaluations.
• Identify performance gaps and recommend solutions.
• Ensure adherence to client standards and regulations.

Skills

Quality methodologies (Lean Six Sigma, Kaizen)

Managing client relationships

Education

Bachelor's Degree

Job description

A staffing solutions company is seeking a Quality Assurance Manager for their retail BPO in Cebu. The role focuses on developing quality standards, monitoring customer interactions, and enhancing agent performance. Candidates should have at least 4 years of experience, a Bachelor's degree, and ideally a background in quality methodologies. This is a fully onsite position starting August 15.