Retail Operations Manager

GOLDEN ACRES FOOD SERVICE CORPORATION; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

GOLDEN ACRES FOOD SERVICE CORPORATION is seeking a hands-on Retail Operations Manager in the Philippines to drive growth of the retail channel. You will own end-to-end operations, manage key accounts, and lead a field-based team to deliver strong execution in a fast-moving food distribution environment.

The role requires extensive retail operations experience, strong commercial drive, and capability to analyze data and coach field teams for results.

Qualifications

• 8-10 years of retail operations experience, with at least 2 years managing retail or key account portfolio.
• Experience in food distribution, FMCG, or consumer goods environment is preferred.
• Experience managing area-level retail operations and supervising a small field sales team.
• Familiarity with Philippine retail trade channels and buyer requirements.

Responsibilities

• Oversee end-to-end operations of managed meat and poultry stations with strict compliance to cold chain and food safety standards.
• Implement inventory protocols to minimize shrinkage, waste, and stock-outs of perishable and dry goods.
• Conduct store visits and trade checks for proper product placement, pricing, and stock availability.
• Build, train and mentor a high-performing retail team and set KPIs for sales targets and customer satisfaction.
• Supervise Area Managers, Retail Sales Representatives and Merchandisers to meet productivity targets.
• Provide regular coaching conversations and field performance reviews to the sales team.
• Submit weekly sales and retail coverage reports and update on competitor activity to the CSGO.
• Develop and implement account-level sales plans, trade promotions and in-store activations to drive offtake.

Skills

Retail operations

Data analysis

Account management

People supervision

MS Office

Tools

MS Office

Job description

About the role

The Retail Operations Manager is responsible for the day-to-day management and growth of GAFS's retail channel. Reporting to the Chief Strategy & Growth Officer, this role focuses on driving operational excellence and discipline, managing retail account relationships, building team execution capability, and boosting sales performance needed to grow the retail portfolio from its current 10-15% share. This is a hands-on, execution-first role suited to a commercially-driven retail professional ready to take ownership of a growing channel in a dynamic, fast-moving food distribution environment.

Key responsibilities

• Oversee the end-to-end operations of managed meat and poultry stations, ensuring strict compliance with cold chain integrity, food safety, local NMIS standards, and sanitary regulations

• Implement robust inventory management protocols to minimize shrinkage, waste, and stock-outs of perishable and dry goods

• Conduct regular store visits and trade checks to ensure proper product placement, pricing compliance, and stock availability

• Build, train and mentor a high-performing retail team and establish clear KPIs for sales targets, shrinkage limits, and customer satisfaction

• Supervise and coach Area Managers, Retail Sales Representatives and Merchandisers to meet individual productivity and coverage targets

• Conduct regular field accompaniments and performance coaching conversations with the retail sales team

• Submit weekly sales performance reports, retail coverage reports, and competitor activity updates to the CSGO

• Develop and implement account-level sales plans, trade promotions and in-store activations to drive offtake and deepen customer relationships

• Own the P&L of the Retail Business Unit, driving aggressive top-line growth and bottom-line efficiency to meet the 30% revenue share target

• Manage and grow a portfolio of key retail accounts spanning supermarkets, grocery stores, convenience stores, and independent retailers

About you

• 8-10 years of retail operations experience, with at least 2 years managing retail or key account portfolio

• Experience in food distribution, FMCG, or consumer goods environment (strongly preferred)

• Experience managing area-level retail operations and supervising a small field sales team

• Familiarity with Philippine retail trade channels and buyer requirements

• Strong commercial drive with a bias for field execution and results ownership

• Robust data analysis and problem-solving skills

• Solid account management skills and able to build relationships at the buyer/store manager level

• People supervisory skills with a track record of coaching field sales teams

• Proficient in MS Office (Excel, Word, PowerPoint) and basic reporting tools