Regional Manager

SM Retail, Inc. - Corporate; Metro Manila; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

SM Retail, Inc. - Corporate in Metro Manila seeks a seasoned operations leader to drive store strategy, performance metrics, and a high-performing team across multiple branches.

The role focuses on forecasting sales, optimizing space and manpower, ensuring stock integrity, and delivering excellent customer service in a fast-paced retail environment.

Qualifications

• Graduate of a business-related course.
• At least 5-10 years of retail operations experience.
• Experience managing an area, cluster, or multiple stores.
• Strong understanding of operational KPIs and performance metrics.
• Retail industry background is required.
• Strategic thinker who can contribute to operational improvements and business growth.
• Proactive and results-oriented.
• Based in Metro Manila.

Responsibilities

• Create business strategy per store inclusive of forecasting sales that reflect both store trend and incorporate calculated risks to generate sales growth.
• Identify, create and manage the execution of store business plan that drives key performance indicator results and that maximize business opportunities.
• Monitor sales performance of the branch/es by coordinating with Store Managers.
• Identify underperforming stores and develop a business plan to address and manage issues effectively.
• Direct the preparation of the annual action plans and operating budget
• Formulate strategies to optimize space and manpower productivity of the stores
• Achieve stock control targets in line with company guidelines to prevent financial loss.
• Communicate with the Merchandising team regarding the supply of stock in the Area to maximize stock potential.
• Oversee an adequate merchandise supplies and stocks inventories.
• Support the management of customer service activities and staff competence to optimize and sustain sales performance and customer satisfaction.
• Clearly and concisely communicate business and store objectives to Store Managers so that they remain well informed of business activity and of their required contribution to targets.
• Implement safety and security control measures in consonance with corporate standards which include safety of employees; safety of customers/visitors/etc.; security against merchandise loss/damage/pilferage; and fire prevention of the building.
• Ascertain customer satisfaction and continued patronage through efficient performance of customer service function to include gift wrapping, packing and/or telephone/paging.
• Ensure that all stores adhere to compliance requirements in all areas of operational activity, company policies and procedures.
• Develop internal control systems and processes that will minimize and/or eliminate operation lapses.
• Responsible for the compliance of collections (Accounts Receivables Cash on Deliveries).
• Ensure consistent attainment of sales quotas/targets.

Skills

Retail operations

Strategic thinking

Proactive and results-oriented

People management

Metro Manila based

Education

Business-related degree

Job description

Key Accountabilities

Business Strategy

• Create business strategy per store inclusive of forecasting sales that reflect both store trend and incorporate calculated risks to generate sales growth.

• Identify, create and manage the execution of store business plan that drives key performance indicator results and that maximize business opportunities.

• Monitor sales performance of the branch/es by coordinating with Store Managers.

• Identify underperforming stores and develop a business plan to address and manage issues effectively.

• Direct the preparation of the annual action plans and operating budget

• Formulate strategies to optimize space and manpower productivity of the stores

Stock Management

• Achieve stock control targets in line with company guidelines to prevent financial loss.

• Communicate with the Merchandising team regarding the supply of stock in the Area to maximize stock potential.

• Oversee an adequate merchandise supplies and stocks inventories.

Customer Engagement

• Support the management of customer service activities and staff competence to optimize and sustain sales performance and customer satisfaction.

• Clearly and concisely communicate business and store objectives to Store Managers so that they remain well informed of business activity and of their required contribution to targets.

• Implement safety and security control measures in consonance with corporate standards which include safety of employees; safety of customers/visitors/etc.; security against merchandise loss/damage/pilferage; and fire prevention of the building.

• Ascertain customer satisfaction and continued patronage through efficient performance of customer service function to include gift wrapping, packing and/or telephone/paging.

Store Operations

• Ensure that all stores adhere to compliance requirements in all areas of operational activity, company policies and procedures.

• Develop internal control systems and processes that will minimize and/or eliminate operation lapses.

• Responsible for the compliance of collections (Accounts Receivables Cash on Deliveries).

• Ensure consistent attainment of sales quotas/targets.

People Management

• Evaluate staff’s performance and production. Recommend promotion, merit increase, incentives based on the establishment norms and procedures.

• Coordinate with HR in developing hiring plan to meet specific needs of business and store, including a diverse applicant pool.

• Develop succession plans to ensure career paths for all employees. Encourage employees to pursue internal opportunities.

• Facilitate and cascade communication across the store organization and act as coordinator to top management.

• Train and develop team on business expertise to drive business performance.

Qualifications:

• Graduate of a business-related course.

• At least 5-10 years of retail operations experience.

• Experience managing an area, cluster, or multiple stores.

• Strong understanding of operational KPIs and performance metrics.

• Retail industry background is required.

• Strategic thinker who can contribute to operational improvements and business growth.

• Proactive and results-oriented.

• Based in Metro Manila