Retail Operations Assistant Manager

Love, Bonito; Philippines; On-site; PHP 550,000 - 750,000; Full time

Benefits offered by this job

Hybrid Work Arrangement

Comprehensive corporate insurance

Generous staff discount

Job summary

Love, Bonito is searching for a Retail Operations Coordinator to oversee building the retail business unit across the Philippines. You will be the main point of contact between HQ and stores, ensuring operational excellence and efficient communication.

The ideal candidate will have significant experience in retail operations, strong communication skills, and the ability to manage multiple tasks. A hybrid work arrangement and comprehensive benefits are provided, including corporate insurance and leadership training.

Qualifications

• At least 3 years experience in Customer Service or Retail Operations.
• Possess intermediate Microsoft Excel and PowerPoint skills.
• Good communication and interpersonal skills.

Responsibilities

• Coordinate the procurement of monthly store supplies and operational materials.
• Conduct cashier and operational training for all staff.
• Drive operational excellence by conducting comprehensive monthly store audits.

Skills

Strong communication skills

Attention to detail

Time management skills

Ability to work independently

Customer service orientation

Education

Bachelor's Degree in any field

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

The role

You will be responsible for building our retail business unit and ensuring that company policies and procedures remain consistent across individual locations. You are the main point of contact and communications between HQ and the store teams, delivering service and operations excellence. Reporting directly to the Philippines Retail Manager, you will coordinate the full spectrum of business activities encompassing inventory control, budgeting, team training, and vendor relations.

You should have / be:

• A high degree of professionalism, work ethic, judgement and keen attention to detail
• Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
• Strong multi-tasking and execution abilities, and an ability to think /work systematically, with impeccable judgement and discretion

Main Responsibilities

Administrative management support to Stores

• Execute timely updates and efficient organisation of Retail reports, trackers, documents, to maintain sources of truth for Retail organisation
• Coordinate the procurement of monthly store supplies, all necessary operational materials and all store events, including new store openings
• Source and manage vendor relations, providing support and overseeing store facilities maintenance for all locations
• Consolidate and review data results for Retail stores and recommend next steps, based on operational knowledge and customers' feedback

Training Coordinator for Stores

• To improve the team's productivity by coordinating training across different functions, and ensuring smooth communication and preparation with all stakeholders together with Area Manager
• Conduct cashier and operational training for all staff, according to business and store needs
• Supervise retail employees to deliver solutions that are efficient, accurate, and aligned with company policies

Store Operations (Backend)

• Be the key operations liaison personnel for all stores - ensure that any key operational information is promptly and accurately delivered from HQ to retail teams
• Drive operational excellence by conducting comprehensive monthly store audits, ensuring strict adherence to administrative policies and standardized procedures across all stores
• Optimise communication, coordination and execution for retail teams, efficiently provide feedback to internal departments and external vendors on matters such as POS issues, fabric & production defects, resolving customer grievances, and coordinate after‑systems support to set timelines and manage new operational procedures
• Collaborate with the Global HQ team to reinvent and optimise operational workflows, developing both short‑ and long‑term solutions for emerging challenges
• Ensure timely and proper set up of stores for bi‑annual inventory stocktake, sales events
• Coordinate with store leaders on weekly cycle counts, investigation and resolution of inventory discrepancies
• Support planning, organisation and execution of retail events and be present where required

KPIs

• Retail efficiency and productivity
• Customer Service Excellence: Net Promoter Score, Google Review
• Inventory Management KPIs
• Successful execution and roll‑out of projects & milestones

Requirements

• At least 3 years experience in Customer Service or Retail Operations both front and back‑end
• Bachelor's Degree in any field
• Possess intermediate Microsoft Excel and Powerpoint skills
• Good communication and interpersonal skills, numerate and tech‑savvy
• Good team player, highly initiative, diligent and fun‑loving
• Meticulous with details and works with a positive attitude to meet deadlines
• Excellent time management skills and independent worker

Benefits

• Hybrid Work Arrangement
• Staff Wellness
• Comprehensive corporate insurance (Fully covered visits at our panel clinics, dental coverage, maternity, etc)
• Learning and Career Development
• Learning and development (i.e. subscription plans to best‑class resources)
• Dedicated leadership training for those of managerial responsibilities
• #TeamLB perks
• Generous staff discount off LB products
• Welcome to #TeamLB swag and store gift cards
• Employee driven peer‑to‑peer recognition platform to honour and celebrate everyday achievements