Retail Operations Assistant Manager

LoveBonito Singapore Pte Ltd; Makati; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Generous staff discount off LB products

Comprehensive corporate insurance

Learning and development resources

Job summary

LoveBonito Singapore Pte Ltd in Makati is seeking a Retail Operations professional responsible for enhancing our retail business unit. You will coordinate operations across locations while ensuring compliance with company policies and maintaining service excellence.

This role requires at least 3 years of experience in customer service and strong communication skills. Join us in driving our mission to empower women through style with a hybrid work arrangement and generous staff perks.

Qualifications

• At least 3 years experience in Customer Service or Retail Operations.
• Possess intermediate Microsoft Excel and Powerpoint skills.
• Good team player, highly initiative, diligent and fun-loving.

Responsibilities

• Build the retail business unit ensuring policy consistency.
• Coordinate monthly store audits and communicate operational information.
• Supervise training for retail staff to enhance productivity.

Skills

Professionalism

Communication Skills

Multi-tasking abilities

Execution abilities

Education

Bachelor's Degree in any field

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

About us

Love, Bonito is Southeast Asia’s leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we’ve since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence.

For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology.

At our core, we’re a team of builders, dreamers, and doers who believe culture is more than words on a wall — it’s how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you’ll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we’re shaping the future of Asian brands — from right here in Southeast Asia, to the world.

Why join us?

At Love, Bonito, you’ll do more than just a job — you’ll help build a movement. We’re creating an organization that’s lean, bold, and full of heart — where every person has the space to make an impact. Here’s what you can expect:

• Purpose with performance: We’re building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact!
• Growth that’s real: We are known to be incredibly dynamic and fast-paced. You’ll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don’t join us if you’re looking for a comfortable, fully structured setup, but do join us if you’re excited to build, shape, and make an impact together!
• Culture at our core: If you’re looking for a no-corporate-BS environment, you’ll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration - because when we run together, we go further. If this speaks to your values, come join us and be part of #TeamLB!

Join us as we redefine what it means to build an enduring global consumer group.

The role

You will be responsible for building our retail business unit and ensuring that company policies and procedures remain consistent across individual locations. You are the main point of contact and communications between HQ and the store teams, delivering service and operations excellence. Reporting directly to the Philippines Retail Manager, you will coordinate the full spectrum of business activities encompassing inventory control, budgeting, team training, and vendor relations.

You should have / be:

• A high degree of professionalism, work ethic, judgement and keen attention to detail
• Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
• Strong multi-tasking and execution abilities, and an ability to think /work systematically, with impeccable judgement and discretion

Main Responsibilities

Administrative management support to Stores

• Execute timely updates and efficient organisation of Retail reports, trackers, documents, to maintain sources of truth for Retail organisation

• Coordinate the procurement of monthly store supplies, all necessary operational materials and all store events, including new store openings
• Source and manage vendor relations, providing support and overseeing store facilities maintenance for all locations
• Consolidate and review data results for Retail stores and recommend next steps, based on operational knowledge and customers’ feedback

Training Coordinator for Stores

• To improve the team’s productivity by coordinating training across different functions, and ensuring smooth communication and preparation with all stakeholders together with Area Manager
• Conduct cashier and operational training for all staff, according to business and store needs
• Supervise retail employees to deliver solutions that are efficient, accurate, and aligned with company policies

Store Operations (Backend)

• Be the key operations liaison personnel for all stores - ensure that any key operational information is promptly and accurately delivered from HQ to retail teams
• Drive operational excellence by conducting comprehensive monthly store audits, ensuring strict adherence to administrative policies and standardized procedures across all stores.
• Ultimately to optimise communication, coordination and execution for retail teams, efficiently provide feedback to either both internal departments and external vendors on matters such as POS issues, fabric & production defects, resolving customer grievances, among others. Coordinate with the relevant stakeholders to provide after systems support and determine solutions by setting timelines and managing production, execution and accuracy of new operational procedures
• Collaborate with the Global HQ team to reinvent and optimize operational workflows, developing both short- and long‑term solutions for emerging challenges
• Ensure timely and proper set up of stores for bi-annual inventory stocktake, sales events
• Coordinate with store leaders on weekly cycle counts, investigation and resolution on inventory discrepancies
• Support planning, organisation and execution of retail events and be present where required

KPIs

• Retail efficiency and productivity
• Customer Service Excellence: Net Promoter Score, Google Review
• Inventory Management KPIs
• Successful execution and roll‑out of projects & milestones

• At least 3 years experience in Customer Service or Retail Operations both front and back-end
• Bachelor's Degree in any field
• Possess intermediate Microsoft Excel and Powerpoint skills
• Good communication and interpersonal skills, numerate and tech-savvy
• Good team player, highly initiative, diligent and fun-loving
• Meticulous with details and works with a positive attitude to meet deadlines
• Excellent time management skills and independent worker

1. Hybrid Work Arrangement

• Hybrid work arrangement (will conduct monthly store audits and store visits weekly or as needed)

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, dental coverage, maternity, etc)

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in‑class resources)
• Dedicated leadership training for those of managerial responsibilities

4. #TeamLB perks

• Generous staff discount off LB products
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
• Employee driven peer‑to‑peer recognition platform to honour and celebrate everyday achievements