Retail IT Service Desk Delivery Manager – Night Shift

Gratitude Philippines; Taguig; On-site; PHP 1,674,000 - 2,120,400; Full time

Job summary

A leading IT services provider in Taguig is seeking an IT Service Desk Delivery Manager to oversee the store’s IT service desk operations, ensuring efficient support. The role requires extensive experience in managing large teams and familiarity with service desk metrics. If you have excellent leadership and project management skills, we would like to hear from you. This position involves a night shift and is fully on-site.

Qualifications

• Minimum of 17+ years of experience.
• Experience managing a team of 200+ FTE across multiple regions.
• Strong knowledge of Service Desk metrics, SLAs & KPIs.

Responsibilities

• Manage IT service desk operations for a retail store.
• Supervise the service desk team and ensure adherence to IT policies.
• Coordinate with vendors to implement solutions minimizing downtime.

Skills

Leadership

Project Management

Customer Service

Strategic Thinking

Resource Planning

Job description

A leading IT services provider in Taguig is seeking an IT Service Desk Delivery Manager to oversee the store’s IT service desk operations, ensuring efficient support. The role requires extensive experience in managing large teams and familiarity with service desk metrics. If you have excellent leadership and project management skills, we would like to hear from you. This position involves a night shift and is fully on-site.