Service Desk Team Lead - ITIL, 24/7 Banking Support

Tata Consultancy Services; Taguig; On-site; PHP 614,000 - 837,000; Full time

Job summary

Tata Consultancy Services is seeking a Service Desk professional for a client-site requirement in Taguig. The role focuses on ITIL-based incident management, escalation handling, and EUC duties within a financial services environment.

Candidates should have 3–5 years of relevant experience, a strong understanding of Service Desk operations, and familiarity with POS and enterprise IT environments. 24/7 rotational shifts are expected.

Qualifications

• ITIL framework is mandatory.
• Experience with ServiceNow or similar ITSM tools.
• Strong knowledge of Windows OS, O365 and AD.
• Familiarity with EUC and networking basics.
• Retail store technologies (POS, devices, peripherals).
• Familiarity with monitoring tools in enterprise IT environments.

Responsibilities

• Identify shift left capabilities for a retail service desk environment.
• Bring networking background to a service desk role.
• Support service desk operations in a retail environment.

Skills

ITIL framework

Service Desk operations

Incident management

Escalation handling

End User Computing

Tools

ServiceNow

ITSM tools

Monitoring tools

Job description

Tata Consultancy Services is seeking a Service Desk professional for a client-site requirement in Taguig. The role focuses on ITIL-based incident management, escalation handling, and EUC duties within a financial services environment.

Candidates should have 3–5 years of relevant experience, a strong understanding of Service Desk operations, and familiarity with POS and enterprise IT environments. 24/7 rotational shifts are expected.