Retail & E‑Commerce Customer Support Specialist

Metacom Careers; Quezon; On-site; PHP 201,000 - 312,000; Full time

Job summary

Metacom Careers is hiring a full-time Customer Service Representative to support customers across retail and online athletic apparel channels. You will handle product inquiries, process orders, and assist with returns, exchanges, and shipping updates to ensure a seamless shopping experience.

The ideal candidate has at least 6 months of BPO experience, a background in sales, and excellent communication skills to resolve issues quickly and professionally across voice and chat.

Qualifications

• 6+ months of BPO experience.
• Sales background is preferred.
• Strong verbal and written communication.

Responsibilities

• Answer customer inquiries and assist with product details.
• Process orders, returns, and exchanges across retail and online channels.
• Provide shipping updates and resolve account-related concerns.

Skills

Good communication skills

BPO experience

Sales background

Job description

Metacom Careers is seeking a full-time CSR to handle customer support for retail and online athletic apparel. You will assist with product inquiries, order processing, returns, exchanges, shipping updates, and account-related concerns, ensuring a smooth customer experience across retail and e-commerce channels.

Ideal candidates have at least 6 months of BPO experience, a sales background, and good communication skills.