Retail Customer Care Specialist - QC (On-site)

Tasq Staffing Solutions; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

Tasq Staffing Solutions is hiring a Retail Associate / Customer Service Representative for our QC account in Quezon City. You will deliver exceptional service through effective communication, problem-solving, and customer profiling to ensure satisfaction and loyalty.

Responsibilities include handling inquiries by phone, email, and chat; resolving issues on first contact; and maintaining accurate records. On-site work in Quezon City with shifting schedules is required.

Qualifications

• English proficiency in speaking and writing (excellent communication)
• On-site in Quezon City, shifting schedule
• Can start ASAP

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Skills

Customer service

Communication

Problem solving

Customer profiling

Education

Senior High School

College (2nd year)

Vocational/Associate degree

Job description

Tasq Staffing Solutions is hiring a Retail Associate / Customer Service Representative for our QC account in Quezon City. You will deliver exceptional service through effective communication, problem-solving, and customer profiling to ensure satisfaction and loyalty.

Responsibilities include handling inquiries by phone, email, and chat; resolving issues on first contact; and maintaining accurate records. On-site work in Quezon City with shifting schedules is required.