Retail Admin & Records Operations Lead

Sunnies Inc.; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Sunnies Inc. is seeking an Admin Supervisor to oversee retail administrative operations and ensure accuracy of store records and compliance with documentation standards.

You will supervise daily administrative activities, monitor service levels, and drive process improvements to support efficient retail operations across multiple stores. Strong organizational and communication skills are essential to guide the team and deliver reliable reporting to leadership.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• 3–5 years of experience in Administration or a related field.
• Experience in a supervisory or lead role.
• Retail industry experience preferred.
• Excellent organizational skills with ability to prioritize tasks.
• Strong customer service skills to support colleagues and stakeholders.
• Clear written and verbal communication skills.
• Detail-oriented mindset to ensure accuracy in tasks and documentation.

Responsibilities

• Oversee maintenance and organization of store records, permits, licenses, contracts, and other documents.
• Review records to identify gaps, and ensure corrective actions are implemented.
• Monitor compliance with documentation standards and retention requirements.
• Ensure records are complete, audit-ready, and updated timely.
• Coordinate with stores and stakeholders to address deficiencies and compliance concerns.
• Support audit requirements by ensuring availability and accuracy of records.
• Supervise day-to-day retail administrative operations and ensure timely completion of tasks.
• Monitor service levels and workflow efficiency across retail support activities.
• Identify bottlenecks and process gaps; implement corrective actions.
• Improve workflows and turnaround times to boost efficiency.
• Anticipate operational needs and coordinate solutions for stores.
• Provide guidance and support to team on complex admin issues.
• Oversee preparation, validation, and submission of retail operational reports.
• Review reports for accuracy and consistency.
• Analyze report trends to identify inefficiencies and improvements.
• Provide insights to Retail leadership based on findings.

Skills

Organizational skills

Customer service

Written and verbal communication

Detail-oriented

Education

Bachelor's degree in Business Administration, Management, or related field

Job description

Sunnies Inc. is seeking an Admin Supervisor to oversee retail administrative operations and ensure accuracy of store records and compliance with documentation standards.

You will supervise daily administrative activities, monitor service levels, and drive process improvements to support efficient retail operations across multiple stores. Strong organizational and communication skills are essential to guide the team and deliver reliable reporting to leadership.