Restaurant Supervisor

Bigtime Empire; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A reputable organization in the services industry is seeking an experienced Crew Leader to manage and motivate a team. This role involves daily supervision, performance management, and maintaining operational efficiency while ensuring high-quality standards. The ideal candidate possesses a proven track record of leadership in a supervisory position, along with excellent communication skills and the ability to solve problems effectively. This position offers an opportunity to make a significant impact in a dynamic environment.

Qualifications

• At least 2-3 years of experience as a Crew Leader or Supervisor.
• Proven leadership and supervisory skills.
• Strong decision-making and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Basic computer literacy for reporting and timekeeping systems.

Responsibilities

• Directly supervise a team of crew members in daily tasks and operations.
• Conduct regular performance reviews and provide constructive feedback.
• Ensure all daily tasks are completed efficiently and accurately.
• Maintain high-quality standards in all aspects of operations.
• Act as the key communication point between frontline staff and management.

Skills

Leadership

Communication

Problem-solving

Time management

Job description

Job description

We are looking for an experienced Crew Leader with supervisory-level expertise to manage, motivate, and drive team performance. This role requires strong leadership skills, hands‑on supervision, and the ability to make quick decisions in fast‑paced environments. The Crew Leader will be responsible for daily operational execution, ensuring productivity, quality, and adherence to company standards while leading by example.

Key Responsibilities

Team Leadership & Supervision

• Directly supervise a team of [insert number] crew members in daily tasks and operations.
• Delegate tasks efficiently and ensure proper execution based on team strengths and workload.
• Monitor attendance, work quality, and productivity of the team.
• Provide clear instructions and guidance to ensure alignment with company goals.

Performance Management & Development

• Conduct regular performance reviews and give constructive feedback to team members.
• Coach, train, and mentor staff to continuously improve skills and productivity.
• Enforce discipline when necessary, following company policies.

Operational Efficiency

• Ensure all daily tasks are completed efficiently, accurately, and on time.
• Monitor workflows and proactively resolve bottlenecks or issues.
• Implement strategies to improve operational processes and maximize productivity.

Quality Assurance & Safety

• Maintain high‑quality standards in all aspects of operations.
• Ensure crew follows safety protocols, PPE requirements, and company policies.
• Perform safety audits and incident investigations when needed.

Communication & Reporting

• Act as the key communication point between frontline staff and management.
• Submit daily, weekly, and monthly reports on team performance, productivity, and incidents.
• Attend management meetings and relay important updates to the team.

Customer Service (if applicable)

• Ensure excellent customer service is delivered by the team.
• Handle escalated customer concerns professionally and effectively.

Qualifications

• At least 2-3 years of experience as a Crew Leader or Supervisor.
• Proven leadership and supervisory skills in [insert industry, e.g., logistics, food service, construction].
• Strong decision‑making and problem‑solving abilities.
• Excellent communication and interpersonal skills.
• Ability to lead by example with professionalism and integrity.
• Basic computer literacy (for reporting and timekeeping systems).

Core Competencies

• Leadership & Command Responsibility: Takes full responsibility for the team’s performance and behavior.
• Accountability & Ownership: Ensures goals are met and issues are resolved without excuses.
• Time Management & Respect Deadlines: Delivers tasks on time without compromising quality.
• Personal Growth & Development: Continuously strives for self‑improvement and encourages the same in others.
• Collaboration & Mutual Growth: Promotes a positive team culture where everyone grows and succeeds together.