Restaurant Shift Leader

NORTHBELLE PROPERTIES, INC.; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

B Hotel Quezon City is seeking a talented Restaurant Shift Leader to join our team in Quezon City, Metro Manila. You will oversee daily restaurant operations, train staff, and ensure excellent guest experience while maintaining health and safety standards.

Minimum 2 years in a supervisory role is required. Strong leadership, inventory control, and English communication skills are essential for delivering high-quality service and coordinating with the kitchen team.

Qualifications

• Minimum 2 years of experience in a supervisory restaurant role.
• Strong leadership and interpersonal skills with ability to mentor a team.
• Excellent customer service orientation and problem-solving abilities.
• Proficient in inventory management and cost control.
• Familiarity with food safety regulations and best practices.
• Strong multitasking and time-management skills.
• Excellent verbal and written English communication.

Responsibilities

• Oversee and coordinate daily restaurant operations, including staff scheduling, task assignments and performance monitoring.
• Provide exceptional customer service by anticipating and addressing guest needs.
• Lead and train restaurant staff to enhance skills and service quality.
• Ensure compliance with health, safety and hygiene regulations.
• Monitor inventory levels and place orders to maintain stock of supplies and ingredients.
• Collaborate with kitchen team to ensure timely and accurate food preparation and delivery.
• Handle guest inquiries, feedback and complaints in a professional, resolution-focused manner.
• Assist with marketing initiatives and promotional activities.

Skills

Leadership

Customer service

Inventory management

Food safety

Multitasking

Time management

English communication

Job description

About the role

B Hotel Quezon City is seeking a talented and experienced Restaurant Shift Leader to join our dynamic team in Quezon City, Metro Manila. As a Restaurant Shift Leader, you will play a crucial role in ensuring the smooth and efficient operation of our restaurant, while fostering a welcoming and customer-centric environment for our guests.

Key responsibilities

• Overseeing and coordinating the daily operations of the restaurant, including staff scheduling, task assignments, and performance monitoring

• Providing exceptional customer service by anticipating and addressing the needs of our guests

• Leading and training the restaurant staff to enhance their skills and deliver consistently high-quality service

• Ensuring compliance with all relevant health, safety, and hygiene regulations

• Monitoring inventory levels and placing orders to maintain an adequate stock of supplies and ingredients

• Collaborating with the kitchen team to ensure timely and accurate food preparation and delivery

• Handling customer inquiries, feedback, and complaints in a professional and resolution-oriented manner

• Assisting with the implementation of marketing initiatives and promotional activities

About you

• Minimum of 2 years of experience as a Restaurant Shift Leader or in a similar supervisory role within the hospitality industry

• Strong leadership and interpersonal skills, with the ability to motivate and mentor a team

• Excellent customer service orientation and problem-solving abilities

• Proficient in inventory management and cost control

• Familiarity with food safety regulations and best practices in the restaurant industry

• Strong multitasking and time-management skills

• Excellent verbal and written communication skills in English