Restaurant Ops Lead: Service Excellence & Team Growth

Q2 HR Solutions; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

Q2 HR Solutions is seeking a Restaurant Operations Manager for the Alabang, Muntinlupa area. You will lead day-to-day FOH operations with a focus on service excellence, team leadership, and guest satisfaction, while ensuring efficient workflow and hospitality standards.

You will coach and develop staff, handle reservations and events, and coordinate with kitchen, bar, and management to deliver outstanding guest experiences.

Qualifications

• Experience in hospitality or restaurant operations management.
• Strong leadership and coaching skills for FOH teams.
• Excellent guest service mindset and problem solving.

Responsibilities

• Oversee daily Front of House operations including opening/closing procedures, staffing, reservations, table assignments, service flow and cleanliness.
• Lead, onboard, train, schedule, supervise and develop FOH staff; set clear expectations and provide regular coaching.
• Engage with guests, manage relationships with regular and VIP customers, and resolve complaints promptly.
• Ensure service standards, product presentation, table maintenance, and guest engagement are consistently met; address gaps.
• Plan and manage events and catering, staffing, setup, service, and guest flow coordinating with kitchen/bar teams.
• Provide training on menu knowledge, allergens, promotions, and upselling techniques.
• Support sales initiatives to increase average guest spend and repeat business.
• Monitor FOH and beverage inventory, supplies, and equipment; minimize waste and losses.
• Ensure compliance with health, sanitation, safety policies and procedures.
• Maintain cross-department communication with kitchen, bar, events, sales and management for smooth operations.
• Complete operational reports, checklists, inventory records, and other required documentation.
• Support other branches, departments and company initiatives as needed.

Job description

Q2 HR Solutions is seeking a Restaurant Operations Manager for the Alabang, Muntinlupa area. You will lead day-to-day FOH operations with a focus on service excellence, team leadership, and guest satisfaction, while ensuring efficient workflow and hospitality standards.

You will coach and develop staff, handle reservations and events, and coordinate with kitchen, bar, and management to deliver outstanding guest experiences.