Restaurant Ops Lead: Guest Experience & Service Excellence

The Flavor Studio Corp; Santa Rosa; On-site; PHP 279,000 - 469,000; Full time

Job summary

Purple Rice is seeking a passionate Restaurant Supervisor to support a growing team in Santa Rosa, Laguna. You will oversee daily dining, bar, and kitchen operations, maintain service standards, and drive guest satisfaction.

Responsibilities include leading staff, monitoring performance and attendance, managing operational reporting, and backing up the Restaurant Manager when needed. A degree in hospitality or related field, 2–3 years in F&B, and supervisory experience are preferred, with

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• 2–3 years of experience in the food and beverage or hospitality industry.
• Minimum of 1 year in a supervisory or leadership role preferred.
• Experience in restaurant operations, customer service, and staff management.
• Food Safety and Sanitation Certificate is an advantage.
• Willing to attend the final interview in Cainta, Rizal.
• Willing to be assigned at SM Nuvali.

Responsibilities

• Oversees daily restaurant operations, ensuring compliance with cleanliness, safety, food quality, and service standards.
• Leads and supports staff by monitoring performance, attendance, and sales achievement while providing operational guidance.
• Ensures excellent customer service by addressing guest concerns, maintaining service quality, and building positive customer relationships.
• Manages operational reporting, supports marketing initiatives, and serves as the Restaurant Manager’s backup when required.

Skills

Leadership & supervision

Staff management

Customer service

Operations oversight

Food safety awareness

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Job description

Purple Rice is seeking a passionate Restaurant Supervisor to support a growing team in Santa Rosa, Laguna. You will oversee daily dining, bar, and kitchen operations, maintain service standards, and drive guest satisfaction.

Responsibilities include leading staff, monitoring performance and attendance, managing operational reporting, and backing up the Restaurant Manager when needed. A degree in hospitality or related field, 2–3 years in F&B, and supervisory experience are preferred, with