Restaurant Operations Supervisor: Guest Experience Leader

The Moment Group; Cebu City; On-site; PHP 223,000 - 391,000; Full time

Job summary

The Moment Group in Cebu City is seeking a hands-on restaurant supervisor to oversee daily operations, ensuring smooth workflow and outstanding guest service. You will supervise staff, monitor performance, and coordinate with kitchen and service teams to ensure timely order execution.

You will assist with scheduling, training, and performance coaching, maintain cleanliness and safety standards, and prepare operational reports using Excel, Word, and PowerPoint.

Qualifications

• Previous supervisory experience with a formal supervisor title is required.
• Experience in restaurant or hospitality operations is an advantage.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Strong analytical, organizational, and time management skills.
• Excellent leadership, communication, and interpersonal abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Detail-oriented with strong customer service focus.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Supervise daily restaurant operations to ensure smooth workflow and excellent customer service
• Monitor employee performance and ensure compliance with company policies, operational standards, and service procedures
• Assist in staff scheduling, manpower allocation, and daily operational planning
• Lead, motivate, and support restaurant staff to maintain productivity and teamwork
• Handle guest concerns and service-related issues professionally and efficiently
• Prepare operational reports, presentations, and documentation using Microsoft Excel, Word, and PowerPoint
• Monitor restaurant cleanliness, food quality, and overall dining experience standards
• Coordinate with kitchen and service teams to ensure timely and accurate order execution
• Conduct regular floor supervision and ensure employees maintain professionalism and efficiencyAssist in inventory monitoring, stock control, and operational cost management
• Support management in training, coaching, and evaluating employees to improve performance
• Ensure compliance with food safety, sanitation, and workplace safety standards
• Perform administrative and operational tasks as assigned by management

Skills

Supervisory experience

Leadership

Communication

Time management

Organization

Customer service

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

The Moment Group in Cebu City is seeking a hands-on restaurant supervisor to oversee daily operations, ensuring smooth workflow and outstanding guest service. You will supervise staff, monitor performance, and coordinate with kitchen and service teams to ensure timely order execution.

You will assist with scheduling, training, and performance coaching, maintain cleanliness and safety standards, and prepare operational reports using Excel, Word, and PowerPoint.