Restaurant Operations Lead & Guest Experience

iKitchen, Inc,; San Mateo; On-site; PHP 600,000 - 900,000; Full time

Job summary

iKitchen, Inc. is seeking an experienced Operations Manager in the Philippines to lead financial management, operations, people development, and customer experience for the restaurant network.

The role focuses on achieving sales targets, controlling labor and food costs, budgeting, and ensuring compliance with health and safety standards. You will direct programs to promote customer loyalty, oversee audits, implement company policies, and maintain high standards of cleanliness, security, and

Responsibilities

• Responsible in achieving target sales and profitability of the restaurant.
• Prepares and Analyses profit and loss statement and identifies root causes of variances and opportunities to improve sales and performance.
• Responsible in hitting the target Labor Cost and Food Cost set by the management.
• Prepares store budget based on company targets, expenditure targets and revenue projection.
• Manages the resources of the store (manpower, machine, method, materials and money) and monitors cost to ensure maximum utilization of resources and optimum operations efficiency.
• Controls costs by reviewing portion and quantities of food preparation, minimize waste and ensure high quality food preparation.
• Continuously seek improvement in all aspects of the restaurant in order to reduce cost and improve product quality.
• Ensures store funds and sales are properly deposited and accounted for in compliance with Cash handling policies.
• Plans programs and strategies, and directs over – all operations to promote customer loyalty and achieve the sales target of the restaurant on a monthly and yearly basis.
• Act as Product and Service Quality Managers
• Ensures Restaurant is passing the Quarterly Audit by Total Quality Management Department (Spot Cash and Rev Audit).
• Ensures that all companywide programs and local store marketing initiatives are properly implemented.
• Reviews and identifies opportunities for operations and process improvement.
• Executes crisis prevention and management protocols.
• Set ups and implements store security procedures and designs appropriate preventive measures.
• Ensures that the store is in full compliance with local health and other government requirements.
• Make sure that restaurant equipment’s are being maintained and handled properly.
• Oversees proper physical ending inventory.
• Implements the standard cleanliness and sanitation procedures for all stations.
• Reports and take immediate response on any injury or incident as soon as possible so actions can be taken by the appropriate Department (HR & Ops).
• Maintains a safe, clean and comfortable environment for team members, customers and employees in accordance with policies and procedures.
• Implements Company Policies, Rules and Regulations on Discipline, Food Safety Procedures, Product and Service Quality, Safety and Security and other related Company Policies being implemented.

Job description

iKitchen, Inc. is seeking an experienced Operations Manager in the Philippines to lead financial management, operations, people development, and customer experience for the restaurant network.

The role focuses on achieving sales targets, controlling labor and food costs, budgeting, and ensuring compliance with health and safety standards. You will direct programs to promote customer loyalty, oversee audits, implement company policies, and maintain high standards of cleanliness, security, and